Travellers Reviews
Submitted by Sebastian Guslinski, Dabrowa Gornicza, Poland
Its a little hard to find Welcome House.There is only a small sing:)
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Nice place, clean. Good standard.
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Without any problems:)
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Everything is ok. No iron and telephone in room.
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Worth recommendation.
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Submitted by David Burgon, Reading, United Kingdom
There are six floors in the building. Welcome House is on the 4th Floor. There is nothing to tell anyone which floor to go to.
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My experience is that most hotel rooms (certainly in the UK) have coffee /and tea making facilities in the room. This was not the case and a little disappointing. We bought a kettle.
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Good, reasonably priced accomodation. Weel placed in the centre of Rome.
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Submitted by Ferda Akersoy, Erenköy-Istanbul, Turkey
Ferda has left no specific comment, however has rated the overall satisfaction rate with a 53% score, his arival experience with a 74% value and his check-out with a 61% rate. |
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Submitted by Prakash KULKARNI, Paris, France
Language problem - little knowledge of English
Reception desk _ very limited working hours
It was not a hotel but hostel where you are housed and not attended.
Breakfast service was worst. Packed b'fast being served. No discount for not availing this facility which is offered by most of the hotels.
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Checking out was in absence of any staff
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Directions to the property. It was quite away from the station than mentioned on the web site.
No name board of the hotel on display. We had to search for the building number which belonged to Hotel MIAMI and Welcome House was on fourth floor. It is like a hostel and not a Hotel.
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Do not think of staying there!
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Submitted by Qin Zuo, London, United Kingdom
Qin has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by Robert Harris, Surrey B. C., Canada
Entrance to Welcome House is obscure at night when the front door is closed.
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We were very impressed with the front staff, especially Susanna who did everything possible to make our stay pleasent.
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A taxi wsa arranged to pick us up in Civitavecchia on completion of our cruise on Oct. 30. The arranged price was 130 euros independent of the number of passangers involved. The driver attempted to charge us an additinal 190 euro for two additional passangers as well as requesting 160 euros for the 4 original people. I felt that he was very unreasonable, unlike to driver who took us there on Oct. 16th.
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The fact that the address is the same as the Miami Hotel for which directions can easily be found on the internet.
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A clean confortable accomodation within easy reach of most historic venues with a very helpful and friendly staff.
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Submitted by Robert Kastelic, Reno, Nevada, United States
There seemed to have been some confusion about our arrival, as though we weren't expected. When we telephoned, someone came right away and made up our room.
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The room was nice, adequate for our needs.
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It would be helpful to better explain the check in procedure, especially what to do if there is no receptionist when you arrive.
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It was very adequate, the facilities were all in working order.
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Submitted by flemming schnoor, Hillerød, Denmark
we arrived later, and therefore we had to phone the receptonist.
but after that every thing was good
flemming
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Submitted by Joan Mcleod, St. Paul, United States
It was confusing, as the outside of the building said MIAMI HOTEL, and we were afraid we were at the wrong place and our taxi driver insisted this was the right address and basically dumped us there. (It was 10 pm on a Friday night) The receptionist at the MIAMI hotel was helpful and told us the Welcome House was on the 4th and 5th floors. Once that was cleared up, we LOVED our room. The frig in our room was stocked with juice for us daily and we were fortunate to have air conditioning (as Rome was ridiculously hot).
The location was ideal, we felt safe venturing out in the evenings and via Nationale has many fine restaurants, shops and historical sites.
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Unfortunately, the WIFI wasn't working, but the receptionist was willing to let me use her personal computer for my immediate needs.
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THE LOCATION .... State that it's located IN THE MIAMI HOTEL .... We were a bit unnerved about arriving late at night, our first time in Rome, and being dumped at what was NOT clearly marked as the Welcome House.... In fact, there was no outside indication that we were at the Welcome House.
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Perfect location ... convenient to everything. Air conditioning was worth it's weight in gold ... would absolutely recommend it to friends.
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Submitted by Pam Gobright, Orange, CA, United States
Great location close to the spanish steps. Room was a little cramped and hotel a little hard to find but batrooms were new and nice and the hotel was quiet at night.
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Submitted by Wolfgang Tölle, 44339 Dortmund, Germany
Self service Breakfast to take in the room was very poor. No separate Breakfast room.
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Nice and ok-lokated, but to expensive for the standard delivered.
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Submitted by Pia Carazo, 69121, Heidelberg, Costa Rica
Sadly, we were surprised about the poor quality of the rooms. Even though they were clean, the wall paper was falling off and some pieces of furniture were falling apart. The beds were horrible, soft and bent.
Additionally, no staff was ever present, except in the check-in. 'Breakfast' was a croissant and coffee made out of concentrated-coffee-capsules. A disappointment!
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The place is also loud. Although this can be inferred from its location, at least the air conditioning should work well, in order for one to be able to close the windows at night.
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Poor quality. I would never recommend a friend of mine to stay there.
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Submitted by Marianne Park
No, everything was on the web
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Nice. Plenty of shops and things to do in close proximity, but is a long walk to the major tourist areas. Count on taking utilizing a cab or train to get around.
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Submitted by Patzwald Kasimir
Patzwald has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 78% rate. |
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Submitted by Paulien De Lange
the breakfast was almost nothing, so we were very hungry in the morning. for this price , there could have been a better breakfast .
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it's a good place , and spacious rooms , but in the morning you will almost have no breakfast.
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Submitted by Orla Collins
I will have to learn more Italian as the person checking us in sopke no English what so ever.
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As there was no one there and as we had prepaid, we jsut walked out the door and left the key on the table.
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Good locatin, spatious clean rooms, comfortable bed. Decour a little dark.
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Submitted by Yuk Kit Ho
Yuk Kit has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 66% value and his check-out with a 78% rate. |
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Submitted by David Rapeport
I asked for two separated beds and got double bed.
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Breakfast is not someting!!
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Submitted by Rosie Meir
After the check in we did not see any staff members at all so it was hard to ask for anything.
The breakfast was a bit lacking and consisted of one cup of cofee, a croisante, and a small bottle of juice.
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Payment was given in advance so nobody was present at check out.
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A clean and comfortable place.
Great location.
Reasonable price
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Submitted by Jenny Olin
A little hard to find as there is not a big sign visible from the street marking the hotel
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The room itself was fine but I was disappointed that there was no receptionist available to help with travel or ask questions to. Basically there was noone there all day exceot for the cleaning staff that did not speak English. Also occasionally the elevator was not working and we had to walk up 4 flights of stairs with a baby and stroller
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No one there
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Just that there is no reception available
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Submitted by Rosemarie
Arrived late about 9.00 pm - but receptionist was waiting for us.
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Good postion - good restaurant within 100 yards. Also strolled to Trevi Fountain and the Forum. Only stayed one night so we saw a lot.
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No problem - receptionist organised taxi for us
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Good location for short stays - see above
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Plain, clean and good location
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Submitted by Robert
Robert has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 100% value and his check-out with a 100% rate. |
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Submitted by Karl
The location was excellent. Not more than 10 minutes walk from the Termini which was important when carrying luggage, and provided easy walking access to a whole range of sights, shopping and restaurants.
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In very good condition, clean, quaint and in a good location.
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Submitted by Marvin
We had some difficulty in finding the hotel because there was no identification of Welcome House at the street.
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This hotel was at a convenient location to the train station and the busses. This made it easy to get around without a taxi.
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They allowed us to leave a large suitcase while we traveled to Venice, Florence and Siena. We picked it up on our return. This was a big help. The staff was also very helpful in suggesting restaurants, tours, and bus routes.
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Please see comments on 14
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Yes
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Submitted by Helen
When you enter the building, Welcome House is to the left and up the lift to Level 5. This is not too clear when you arrive in the entrance of the building and there is another hotel reception there which is a little confusing.
Very happy for the lift with all our suitcases.
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We felt very secure as there was a front door key and key to our room. Our triple room was a good size. The bathroom was a little basic but it was good to have in our own room. The room was quiet with the window shut and the air conditioning worked well. There is no kettle but we did have plates, cups and cutlery, and a fridge. There is a supermarket a few shops down. Breakfast provided included crossiants and bread, tea and coffee.
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Safe and secure hotel. Good location right on Via Nazionale. Supermarket a few shops down the road.
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Great location. Safe and secure. Spacious rooms with ensuites. Friendly staff and 24 hour reception. Lift available.
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Submitted by Maria Virginia
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The room was quite spacious and clean though place was deserted all the time, meaning no attendant present at all (only there to welcome our arrival) so it was difficult to request for anything at all.
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We simply left the key in the room on the day we left. No one was present at the hotel. We were asked to pay in cash as soon as we arrived and we were left all to ourselves thereafter.
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Location was perfect, central to most sights and walking distance from the main train station in Rome. Very spacious room and very clean bathroom!!
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Submitted by claire
The central location is great but there is a lot of traffic noise
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Central, convenient and good value for money.It was very clean and the only drawback was the traffic noise.
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Submitted by Gryc
Garage recomended by Welcome House was more expensive (price for night 35 EURO)- information on web site max 25 EURO.
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Very elegant and most important is situated in a strategic position in the heart of Rome.
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Information about real prices for garage.
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Very charming small hotel situated in a in the center of Rome.
Many of the city's most important sites and monuments are near.
Very helpful staff.
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Submitted by Mardi
The Welcome House seemed to be a bit further than 200 metres from Rome Termini. We found it though with the help of various local individuals.
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Excellent value for the money. Very central to 'Ancient Rome' sites.
Good restaurants nearby.
Fresh croissants, coffee, etc. provided. Would definitely return for a longer stay.
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Submitted by Erik Rask
I did´nt know of it
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I did´nt know of it
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The windows could have had a better insulation against street noise - a matter of adjustment.
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In all a very satifactory experience
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If you are used to stay in Rome it´s a good accomodation, takin´ into consideration the price and the central location.
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Submitted by Nela
very lovely place, nice people, good service,
close to the most places of interest in Rome
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Submitted by Kristina
Kristina has left no specific comment, however has rated the overall satisfaction rate with a 66% score, his arival experience with a 79% value and his check-out with a 91% rate. |
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Submitted by M.J.T.
we did like our stay in the welcomehouse. The room was big enough for us, the bathroom was clean and the hotel was near all the famous places of rome. We had a very good time. Thank you very much.
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maybe you can mention on the website if smoking is allowed.
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good hotel, sipmle but good. very cosy and in the middle of the cetnter of rome
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Submitted by Daniel
Breakfast was very poor- f.e. no juice, fruit, cereals available; staff very helpfull, rooms were very clean, but noisy, suggest noiseproof door and windows. Rooms very dark, the lights were on all the time.
( and it was sunny outside)
Very good location, but I will not recommend
it to anyone.
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Very good location of the building, could waalk everywhere, polite and helpfull staff, bathrooms and bedrooms very clean, but terribly noisy, and dark.
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Submitted by Linda
We had a driver take us directly from the airport to the hotel, which he seemed to find easily. He did not speak English though, and dropped us off at the sidewalk. Never having been in Rome, or Italy for that matter, we were confused that the hotel was not an entire building clearly marked from the street, but rather located on a floor shared by many other tenents, inside a building with no outside indication that the hotel was inside. We were not sure where to go, but the taxi driver pointed to a big dark door so we went in. There was no one around, and we were confused (and worried) until we saw a sign. The signs inside were somewhat helpful, but it could have been more clearly marked.
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It did not seem as clean and the furniture was more run down than expected. Also, the breakfast was all simple carbs and no protein. Meusli or cheese should be offered, as well as fresh fruit. The in-room refridgerators were very helpful.
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The front desk was unable to reserve us a cab requiring us to walk (with four kids and luggage!) to the train station. Luckily, it was not too far, but it was HOT.
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The staff was very helpful and very courteous. Also, we found the location, while not picturesque, convenient and not overrun with tourists. The in-room refrigerator really helped.
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It was 'OK'. The rooms seemed a bit run down, and we did not like the 'breakfast', but the staff was wonderful (spoke English well and were very helpful), the rooms were air conditioned, and its location made it easy to see the sights or use the train. For the price, it wasn't bad if you did not plan to spend any time at the hotel other than to sleep.
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Submitted by Kwan Eng
English experience can be improved if necessary. But the chambermaid provided excellent service indeed.
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Submitted by Stacy
They did not speak any english at all. I do not think they even worked there but were doing a favor for the owner because we arrived on a Sunday. There was no concierge or welcome info available. The few books in the hall were in other languages. They really should have someone at the B&B 24 hrs.
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I think there should have been more amenities for the price I paid for the room. It would have been nice to have a breakfast room to go to(like most B&B's do). My friend was robbed on the last night in Rome and the keys to our room were stolen. We had to wait and wait for someone to come and open the doors for us. They should have an all night guard or something like that. They were, however very nice about us keeping our luggage stored there while we were at the police station and the U.S. Embassy. That helped a great deal.
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They didn't even know we were checking out until we told them. There was nothing to organize. The problem is is that there IS NO STAFF.
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Positive: The beds are extremely comfortable. I didn't want to get up in the morning...a sheer delight!
Negative: They need to have a staff on hand. Strangers in a foreign country sometimes need help with certain things, and having someone available to try and talk to is a big help. That was the only disappointing aspect of the Welcome House B&B. They did not even have tourist info available.
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I liked your website very much and thought it to be very informative and had a broad range of accomodation types, and locations. I would definitely use it again, as I will definitely be visiting Italy again. It was a wonderful vacation and a beautiful country. I must visit it again!
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Comfortable. A little pricey for what you get. No staff on hand, so you are on your own. Location is so-so, but close to all public transportation (Bus, metro, and train station) Be very careful when you leave the B&B. A lot of questionable characters lurking around. I'd give it a 6 out of 10.
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Submitted by Judith
During our visit we never saw any staff except for when we initially booked in. The rooms were clean and as expected, but the beds in both rooms we booked felt like they needed replacing
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We paid for the rooms when we arrived and did not see any staff upon departure. We were told just to leave the keys in the rooms prior to leaving
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It is ideally located, the rooms are clean, but I wouldn't recommend it due to the beds being uncomfortable.
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Submitted by Aileen
The rooms looked as is they needed upgrading not like the picture indicated on the net.
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The staff had very little English. When I asked about having breakfast in the cafe across the road as advertised on the web as an alternative way to have breakfast she did not know what I was talking about. The breakfast was poor consisting to two burnt and dry coisants left in a brown paper bag each morning with your room number on it.
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We had organised transfers via a taxi with the B&B. On arrival at the airport the transfer was there on the day of departure the transfer did not arrive. I asked the lady in the B&B if she could phone the taxi to see what happened but she did not want to know. We were left standing outside the B&B for an hour trying to flag down a taxi we just about made our flights back home. This was the most stressful experience I have ever had.
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The breakfast information needs to be reviewed not up to standard.
The rooms need upgrading.
If transfers are organised through the B&B and this is mentioned on the web every effort should be made to help customers if things go wrong.
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Fine in that is was right in the centre of Rome. We got use to the room after a few days. It was handy having the fridge in the room. The air conditioning was good.
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Submitted by Maya
The staff tryed theire best, but there are not qualified for this job. It is very difficult to know the exact arrival time before.
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The room was clean. But the rooms on the picture in the intranet looked much more nicer then it was in reality. The furniture is not antique, it is old but, not so old. I missed I cosy touch, I didn't felt that somebody loves this roomes and cares much about it, what I can usually feel in a B&B place.
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Unfortunately the staff did not speak any German, French and only very very little English.
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As it is in the city centre and it is an older builduing it is rather nosy.
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Somebody rents some rooms in City Center to make some extra money. Without caring very much about the rooms and the guest.
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Submitted by Khaula
I feel that for 60 euro's per person per night for a quadruple room, it was very basic and overpriced. It was a clean spacious room, good location, however it should be cheaper. We did not think that it was worth the money we spent on it. it should actually be half the price. The shower was blocked and when we told the receptionist, nothing was done about it, until we called the engineer the next evening.
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As stated above, the accomodation was overpriced, the credit card machine on departure did not work and we were forced to goto the nearest cash machine to withdraw cash. i don't think this was a problem with the hotel but it may be a general problem win Italy.
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no
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if the price was lowered then yes i would recommend it.
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Submitted by Alex
Convenient, but not very accomadating or all that nice. You could find much better value for the same price elsewhere.
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Submitted by Noah
We reserved a triple room (we had our boy with us) but got a small room, what seemed to be a double with a third bad cramped into it. However, Mrs Rossi, the owner, was kind enough to let us switch to a larger room on the next morning.
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1. The breakfast was miserable -- the worst we had during our 14 days in Italy.
2. The key we got for the entrance of the building did not match the lock, so we had to ring somebody in the building to open the gate from the street.
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There is no check-out service as you pay cash in advance upon arrival.
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1. Parking accomodations (if you come with your private car) and how to get there.
2. Specify this is not a proper hotel but rather a flat in an apartment building, and there is no staff whatsoever to assist the foreign tourist.
3. A telephone number to call in case of emergency.
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A centrally located one room apartmnet. There some rooms better than others. Don't count on the breakfast you'll get there. The specific room we got the next morning was spacious, air-conditioned with a fairly large shower/toilet and properly equipped.
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Submitted by Anonymous
Very nice room with a gorgeous marble bathroom. The B&B is in a great location.
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Submitted by Anonymous
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Very good situation close to the Metro and walkable distance of a number of sites. Very secure and quiet, even though right on the main street
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Submitted by Anonymous
Would be helpful if the person welcoming you would speak a bit of English.
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Would be nice if you could have more than 1 cup of coffee in the morning.
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We have very much appreciated the fact that we could leave the luggage in a safe room after checking out.
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The room was far more spacious than we expected!
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 100% value and his check-out with a 91% rate. |
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Submitted by Anonymous
We were extremely happy with all the above, especially directions for arriving by train. Really excellent.
just two small things - the bed was not super comfortable and we found it hard to access our beeakfast. Not a big problem though, happy to out to caffe in Piazza Republica very close by. All very clean, and good shower.
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We knew we had to leave quite early and it was clear what we had to do regarding leaving the room and placement of keys, so all very easy.
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Really very location, but that was probably there if you know where things are in Rome.
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convenient, easy to find, very good location for train travellers, clean, good shower, but bed not fabulous. Cheaper than many places in Rome if you're trying not to spend too much.
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Submitted by Anonymous
Somehow I had expected to pay by credit card on leaving. When we arrived, we were requested to pay for the whole six nights in cash, in advance. It is not easy to get hold of €780 all at once - there are daily limits on ATM withdrawals. Anyway, over two days, I collected sufficient cash to pay. Everyone was very polite about this, and understanding about allowing two days - it was unexpected, though, and credit card is much more convenient.
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Thank you for looking after our luggage during the day after we ckecked out.
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Very convenient for central Rome.
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Submitted by Anonymous
We did have some trouble finding the Welcome House itself once we actually in the building (we were slightly confused by the directions on the doorbell, which seemed at first to lead to a different hotel within the building rather than a extra staircase; |
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