Travellers Reviews
Submitted by Nathaniel Eaton, Erie, United States
The air conditioner was very weak. My wife and I spent a good part of our stay trying to get it to be more powerful.
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I would describe it as a very nice room containing all of what someone would need on a vacation.
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Submitted by Deborah Marley, Modesto, United States
The staff made us feel welcome & showed us to our rooms. Giving us a bottle of water each was a real help since we were tired & thirsty after the plane trip, train trip & walk to the hotel.
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Our only problem with the room was someone was hammering til almost 8pm. Other than that it was very good.
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Checking out was easy & the staff helpful.
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The Jolly Bar that provides breakfast is excellent. The people friendly & helpful. The elevator is unusal for Americans but added to the fun of the stay. It does however cause some problems when trying to get all the luggage we had (4 people on a 2 week vacation) up to the rooms.
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Really enjoyed it. The staff was always ready to help & suggest places to go. Our first day there we asked how to get to the Colelseum & the directions were helpful plus his recommendation that we walk was right on. It gave us a chance to really start to explore Rome.
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Submitted by Holly Irons, Manteca, United States
We did get lost coming out of the train station because the Leonardo Express train arrives way on the other side of the station, so we exited on the wrong side of the station. Once we got our bearings, however, it was easy to find.
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We really enjoyed our stay there, and we ended up actually liking the fact that it was a little off the beaten path (being behind the train station). The staff was extremely helpful and made us feel very welcome, and did not treat us like stupid tourists. I would definitely recommend this place to others.
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It is off the beaten path, which is a good thing. Still close to everything. The rooms are very small, but very clean. The staff is awesome and very helpful.
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Submitted by Beth Bromberg, Hamilton Ontario, Canada
We had a hard time finding the hotel because the building numbers on the street were not in an order we could understand, and we did not know what kind of building we were looking for.We walked around for a long time after midnight with our luggage looking for the hotel. In the morning we slept late and missed breakfast. While we were getting ready in the morning,a woman brought a container of juice and some packaged croissants to the room because we had been too tired to have breakfast at the designated time. That was a nice gesture.
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The room was bigger than we expected for Rome. The air conditioning was good. The bathroom was nice. The shower was good. The room itself was very basic in terms of decor. It reminded me of a room in residence at a university. (But it did have everything we needed.)The building had a nice square in the middle. The hotel was a small portion of what appeared to be an apartment building.
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The elevator was broken so we had to carry our luggage down four flights of stairs. The elevator is not really designed for people. It is sort of an outdated cage structure for transporting luggage and a maximum of one person. it was a bit scary.
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proper directions!!!!
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The rooms were basic but were very good value. There was nothing offensive. The rooms were clean, quiet, reasonably priced, and well located because we could walk to and from the train station in about 10 minutes.
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Submitted by RUTH SILBY, HULL, United Kingdom
no sign for hotel outside of building which contains other hotels.found building ok but need more clear instructions on finding serendipity.had to ask someone where it was.
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wi fi internet was advertised on the description in all rooms but this is not the case. had to go to reception to use this facility. had to cross busy main road to go to breakfast. this was not stated in description. toaster was broken and by english standards breakfast was pretty poor.
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as above
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good value budget accomodation but if you want more facilities you need to pay more and go elsewhere
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Submitted by Ben Cranke, Romford, United Kingdom
We were greeted on a hot day with a cup of cold drink - most welcome! Alessandro was a hive of information and welcome smiles.
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Serendipity is a very pleasant B&B made so particularly by the friendly and ever helpful staff! Breakfasts offered good coffee and yoghurt - a refreshing change from standard continental breakfasts. The fridge in the hallway for our use was most convenient.
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Checkout was a smooth process.
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Serendipity comes highly recommended by us - a friendly, comfortable stay in an excellent location. Very good value for money.
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Submitted by Dena King, spangdahlem, Germany
Everything was great
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Submitted by Ben Thrush, London, United Kingdom
Greeted by very friendly staff who mae us feel
welcome.
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Staff were very helpful and gave us lots of
information about Rome and sightseeing.
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Yuo can leave your bags at the hotel after
check-out
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Very helpful English-speaking staff who can
give you lots of sightseeing infomation. Desk
manned 24 hours.
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Cheap and value-for-money
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Submitted by Katalin Koszoru, Nagykanizsa, Hungary
The receptionists were very kind. They recommended us many good places in Rome an they were really helpful.
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Very nice accomodation. Everybody were very nice. 5 minutes walk from Termini, so all the sightseeings could be reached easily. We were satisfied with the staff and the services. If we visited Rome again, we would stay in Serendipity Residence B&B.
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Submitted by Ruben Romero, Chula Vista, United States
WE LIKED THE LOCATION, EVENTHOUGH IT WAS NEAR THE STATION TERMINI, IT WAS ON 'THE NICER SIDE' OF STATION TERMINI. yOU CAN WALK TO THE METRO, AND TO NICE PLACES TO EAT LIKE 'MAMA LUPA'
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THE BUILDING WE STAYED AT, HAS A SMALL ELEVATOR, VERY CUTE, VERY OLD. THE ONLY BAD THING IS WHEN IT DOES NOT WORK AND YOU HAVE TO GO UP (IN OUR CASE) 3 STORIES WITH YOUR LUGAGE ON HAND.
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Submitted by Helen Kurtin, Port Lincoln 5606, Australia
It is very secure and you feel safe. Warmly welcomed and able to communicate easily- understand English. Close to train and bus station. Rooms very clean and beds very comfortable with air conditioning. Breakfast included in price and was just like at home!
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Submitted by Aman Quadri, Austin, United States
It was a very good reception and unbelievably friendly!
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We would definitely stay there again!
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It is a home like atmosphere. They are definitely helpful to teach about the do's and don'ts of the area.
The restaurant list was superb and we had great experiences at the eateries!
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A great, friendly place that would you enjoy and convenient to other forms of transportation that will get you all over the city.
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Submitted by Mark Allen, Lisnaskea, United Kingdom
We recieved a warm welcome when we first arrived and were pleasantly surprised by the quality of the room.
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Clean, central and excellent value for money.
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Submitted by Desislava Kouzmanova, Bruxelles, Belgium
no
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rather noisy around the reception desk during the night and early mornings.For security reasons the front door can not be opened unless you ring.Ok, but the buzzing ,which one can hear inside ,is quite loud when you try to have a rest after a long day walking around.
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no credit cards accepted.
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a completely renovated room with a brand new bathroom.
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good value for money
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Submitted by Jason Shrope, Sammamish, United States
The receptionist was amazingly kind. He had juice waiting for us then showed us our room and how to use the TV, safe, and Air Conditioning. We thought he was the nicest hotel person we encountered in Europe.
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I didn't realize that they wouldn't make our beds every day. Although we did get fresh towels I wasn't happy with their diligence to keep the room clean. They only emptied the trash cans once and only made our bed once - on our last night. Overall I was dissapointed in that I felt like I was just renting a room. ESPECIALLY since I asked for a second pillow and got laughed at. That is not a difficult request - how can they not have extra pillows? The breakfast was pretty lousy - coffee out of a pump, the tea was not warm enough, only a meager pre-packaged croissant and toast. We were so dissapointed in the breakfast we only ate it once. On the other hand everyone who worked there was amazingly helpful, kind and gracious. Also we really liked the location. I just think they could clean the room better and provide a better breakfast.
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They require you pay for your entire stay the first day. This was very strange to me and not clear before I booked the hotel. Plus if you have to change your itinerary and check out early then this becomes very problematic. I found this 'rule' to be very inconvenient and uncomfortable.
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I suppose if they are not going to provide the 'hotel-like' services of making up the bed and emptying the trash cans it would be nice to know that ahead of time. I was unpleasantly surprised on that one. I was actually offended when I asked for a second pillow that I got laughed at because they don't have them. That was rude and weird - people could have neck/back issues and have needs for additional pillows - for what we paid we should have been able to get that.
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It was clean and spacious with a nice down comforter and plenty of room for our things. The bathroom was big enough but they didn't have any place near the sink to put my toothbrush etc. I was rather dissapointed in the service since I couldn't get a second pillow and they didn't make up the bed. I felt like I was just renting a bare bones room. Also the breakfast was rather dissapointing - we only ate it once since it was so bad. I loved having a balcony and the shower was nice. I will say the people who work there were the nicest in all of Europe - Serendipidy's only saving grace. They were helpful and kind and willing to show us things on the map. If I went back I wouldn't stay there again, I was too dissapointed. But if you're looking for a clean room with a nice bed in a good location then I would recommend this place.
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Submitted by jorge arias
Lauro and Ricardo was superb
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very convenient and good price
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Submitted by Leonid Raskin
Very good property for staying and money. The only bad thing I discovered when I came home is , that a block of cigarettes Parlament was stolen from my suitcase in the last day.
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Submitted by Erika Heine
Erika has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 89% rate. |
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Submitted by Cynthia Walsh
Very polite and friendly
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The best thing about the Serendipity was the staff. They were very welcoming and friendly.
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The Serendipity was immaculate. The furnishing was basic, but had everything we needed.
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Submitted by Riitta Lahtinen
The place was quite near the station, so it made travelling on the city very easy. We felt that we were very safe and hole the area felt safe. It was nice that there was at all times someone waiting for our arriwal.
Many thanks - we enjoyed our time there very much.
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Submitted by Jason
We had to pay the full balance in cash upon arrival, though only because the credit card machine was broken at the time.
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If/when the credit card machine has been/will be fixed.
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A perfect choice for seeing Rome at the right pace.
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Submitted by Jendana
Although the rooms weren't big, it was certainly enough for the two of us and we love it so much we wanted to recommend this place while we were still in rome! The hotel is situated in this huge pleasant complex with a courtyard in the middle, a nice breeze, a good sunshine, and a safe environment. The lift, although small, were so pleasantly ancient and works fantastically. Although it was next to the road, it was not at all noisy. The location was very good, very convenient. It's 5 min from the main train station and yet, it does not have the rusty, busy, dodgy feel to it at all. The pillows were the best during our entire stay in Italy, even better than the 4-star hotel ones :) Staffs were very polite and all-time helpful. I just love everything about it.
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It is a must place to stay when in Rome. But if you're the type of person who likes grandeur, then maybe not. It is a simple, cozy place that gives you such warmth and welcome atmosphere that makes you always want to come back to.
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Submitted by mary
Unfortunately, all the triples with balconies were gone when we arrived. This was ok but it would have been nice to have. Ricardo was the most welcoming host and all the people at the reception were very nice and helpful. This was a great deal for a 2 star hotel. It was very clean and the air-conditioning worked perfect, this was good since it was 38° in Rome for our 3 days. I would recommend this to anyone who wants to have a nice stay and close to all public transportation. Ricardo helped us find all the great spots for dinner and they all lived up to our expectations and beyond.
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Recommend it highly. The outside windows were soundproof, which you need since it is on a well traveled road. Room was spacious and very clean and modern.
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very simple
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Submitted by MONICA
We arrived very early in the morning and all efforts were made to accommodate us as soon as possible
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Submitted by CAROL
We were welcomed with a drink on a hot day and made to feel very welcome
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It appeared an unusual location for a B&B initially but had been tastefully renovated. The standard of acommodation and en-suite was very good. There was access to a fridge to keep milk/beer wine etc.
Good value for money and close to Termini.
Happy to recommend
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Submitted by Karen
I had changed my accomadadtion from a twin to a triple and was delighted with the space available for 3 adults.
Would definietly stay with you again- Staff were exceptionally helpful. Many thanks for a wonderful stay
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Loved the locations. So central for the station
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Great location- friendly staff and I would stay there again.
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Submitted by Ferencne
we speak only German as a foreign language, and we had the possibility to speak it always during the afternoon and the evening, the receptionist was always very helpful and nice with us.
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very good location, in the city centre, we are planning another vacation in this hotel next summer (when possible, in the same room). We were also satisfied with the room, and the bed was also very good.
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Submitted by Simona
nice, clean rooms with everything we needed during our stay.
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Submitted by Debra
The receptionist was great and upon our arrival, provided us with a map of all of the major historical sights in Rome, shopping, etc.
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We paid upon arrival for our accommodations.
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This was a great place to stay, very clean and quite roomy in comparison to other places that we stayed at in Italy. the location was perfect, within 5 minutes from the train and bus station and walking distance to many of the main historical attractions which was great.
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Submitted by Gerrard
The experience could not have been better. We were met by a smiling polite young man called Randy.
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The staff were extremely helpful in allmatters including the holiday itinery.
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No
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No
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A place I would highly recommend
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Submitted by Rachael
Rachael has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 89% rate. |
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Submitted by Christian
Christian has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 78% rate. |
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Submitted by Alicia
The young man at the desk was very welcoming and helpful, gave us a map with all the highlights of the city. The only thing that I would like to suggest is to have a fridge in the rooms.
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It is located centrally, very close to the train station. Very clean, would be nice to have a clock radio in the room.
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Submitted by Renae
The staff was very helpfull in giving directions and suggestions, some GREAT suggestions were given to us regarding restaurants.
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Submitted by Iulia
Very good location (on the main street, no reason to worry about coming back at any hour), nice and helpful people (the directions given by Ricardo were really helpful), very clean, beautiful entrance and garden, an accomodation fair from all points of view. I felt very good and I would always go back to Serendipity when coming to Rome.
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Submitted by Rodney
The young man who greeted us was very friendly,knowledgeable and thoughtful. We valued his tips for sightseeing,transportation and safety while in Rome. We really enjoyed the juice waiting for us when we checked in, especially since the lift was out of order.
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Staff always treated you as valued guests and were more than happy to answer your questions. They also tried to accommodate your special requests or assist you in solving a problem.
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Checkout was hassle free.
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The Serendipity is in a large building that houses other businesses as well as private homes.
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Good value and location,very clean and run by a competent staff.
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Submitted by Bruce
I only say worse, because of two things: wifi
and breakfast. The wifi supposedly could only
be accessed in the office which was in
another builidng from our room; however,it
was difficult to access. On three different
occasions, I never could get on-line. My
husband after many attempts did once. Also,
the breakfast was located in another
location, across a busy street. It was always
very crowded.
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The room was gorgeous and very comfortable. In
the bathroom, it would be nice to have a shelf
over the sink to place toiletries. We did not
have a cell phone and were using a phone card.
This hotel does not have a phone in the room
which was very inconvenient for us. They sent
us to an internet place a few blocks away to
make phone calls.
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It was a very comfortable, attractive room,
but the breakfast left a lot to be desired.
The price was right, so I would recommend it
to others.
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Submitted by Mikko
Mikko has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by Maria
A good stay in Rome, quite central and very clean, staff prepared and nice, I would come again!
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Submitted by Riitta
Nro 4 is no and yes. It stated that the room is sound proof but the traffic noice came in anyway.
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Very helpful.
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Close to the train station and walking distance to the centre. Friendly staff and clean place, secure.
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Submitted by Basimma
I would like to recommend this place to stay while in Rome. The room and private bathroom were of good size and the Bed and Breakfast owner was very nice and helpful. We also enjoyed being so close to the termini and bus station. It worked out very well each day.
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Submitted by Georg
It was often very loud in the morning (TV, loud talking, loud room services at 6 o'clock)
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breakfast was very, very poor
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good hotel in the center of Rome,
very poor breakfast
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Submitted by Per
We had agree for 3 room´s to the backyard
with balcony - we got 1 to the back and 2
to the front and only 1 with balcony!
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Nice place with good clean rooms!
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Submitted by Barend
service was very good and staff very helpfull and friendly
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Submitted by Margaret
Good accommodation a pitty the breakfast ( Tea/Coffee/Juice and pastry )was not served in the hotel but a walk around the corner.
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Very good.
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Breakfast was not served at the Hotel.
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Good accommodation clean and quiet
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Submitted by Jonathan
It's not signposted, not even on the building itself
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It was very clean, average furnished but very noisy because of other guests in corridor and also refurbishing works being done from as early as 8am. not ideal for a relaxing holiday. Air-con was excellent, but TV didn't have any English channels.
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The owner (Riccardo) is extremely kind and helpful and will try his best to make sure your stay is enjoyable.
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Submitted by Anonymous
The staff was very polite and always helpful. With suggestions from them, our stay in Rome was perfect.
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I will recommend this to my friends going to Rome!
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The staff are very friendly and informative!
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A beautiful bed and breakfast...
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 100% value and his check-out with a 89% rate. |
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 91% score, his arival experience with a 100% value and his check-out with a 89% rate. |
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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