Travellers Reviews
Submitted by Richard Atkinson Sawdon, Todmorden, Lancashire, United Kingdom
tremendous room/suite, very good value and near u/ground. would use hotel again.
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size of room-it's a suite. and very close to undergroung, park free.
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Great!
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Submitted by Peter Smith, Albury NSW 2640, Australia
I cannot speak highly enough about this hotel.
Location was central, Hotel was comfortable, stunning, and looked like the photo on the web site. staff were polite, friendly, and did what they could to make our stay ideal.
This hotel delivered all it promised and more. I highly recommend this hotel, and am happy to say it was the best hotel I have ever stayed at.
Thank you !!!!!
Peter Smith ( Australia )
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Thought the hotel looked nice on the WEb Site, But it was better than expected.
Was easier to get to than I thought.
It was so close to the centre of town, i was delighted.
Position of hotel made touring very easy.
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Compared to places I have stayed around the word. This hotel offered Real exceptional value for money.
When i came home and saw the conversion rate. i was shocked at how low the rate was, considering the quality of the hotel.
Check out was easy and speedy.
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It's location to the center of town is not clearly stated on the site.
or the Vatican !!!
Nor is the easy access from the airport.
It was so simple
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Location location Location
Comfortable, clean, friendly !!!
just beautiful
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Submitted by david o'flanagan, malahide, Ireland
Corridors are tiled with the result that you can at all times hear people walking on the cooridors from your rooms. This is a little annoying in the early morning.
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I have already recommended it!
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Submitted by Jorn Eirik Henriksen, Oslo, Norway
A very nice stay at a very good hotel. Very pleasant with good transportation to the city.
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A very good hotel with easy access to the city and situated in a very nice part of the city.
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Submitted by Simon Donaldson, Edinburgh, United Kingdom
Simon has left no specific comment, however has rated the overall satisfaction rate with a 91% score, his arival experience with a 83% value and his check-out with a 78% rate. |
Contact Simon now!
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Submitted by Anthony Fleming, Middlewich Cheshire, United Kingdom
The greating was warm & welcoming after a long trip, we could not have asked for better.
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This is a most fantastic hotel & all the staff are brilliant helpfull we will definatly be returning next year.
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As before this is a top class hotel, we did not need to leave until 15-00pm but are bags where looked after & we could sighy see & have a meal before leaving.
Absolutely brilliant.
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None every thig was just as discribed the experiance was evan better.
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Absolutely brilliant a must place to stay.
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Submitted by Yolande Tilmans, Gronsveld, Netherlands
The only thing we have missed was a person who could help us with our luggage.
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I think that it would be fair to mention that a taxi without the peakhours to the airport costs about 50 to 55 euros
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very good and quite hotel. Worth staying at.
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Submitted by Dirk ADAMS, Wielsbeke, Belgium
All the staff members were very helpfull.
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Not one, everything was as described.
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Very quiet situeted, spacious and clean.
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Submitted by Alexandre DANDOY, 1050 BRUSSELS, Belgium
Dear Administration,
We would like to thank you for the agreable stay my wife and myself had to your hotel.
We have been greatly welcome and we recevied all services needed during our stay.
Congratulation for your attention and again, a happy new year to all the team.
Best regards.
Alexandre DANDOY
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no
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yes
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Submitted by gerald jones, United Kingdom
there should have been more info about rome and tours etc in the room
everything had to be asked at the desk and that was not always successful
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spot on
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1--distance to metro-positive
2--local restaurants-no info
3--private chapel
4--distance to town -negative-- for popping back and for
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a very nice hotel with nice modern rooms and bar and restaurants.
the bar was very expensive
the food was ok but not brilliant
a good value hotel a little bit out of rome but good for vatican
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Submitted by Annemarie Gevaerts, The Hague, Netherlands
We rate your online directions as 'fairly clear' only because the final distance between exit 1 (via aurelia) and the entrace of Domus Mariae is more than 4 (or even 5) km. instead of the stated 3 km.
After a long trip this can be confusing.
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We did not expect in Rome and were very pleased by the quietness of the surroundings. This quality should be mentioned and appreciated as we did.
We did miss clear directions to the 'metro' (underground) station Cornelia, which actually hapened to be just around the corner, literally.
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We have and will recommend it to all our friends and relatives.
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Submitted by Flavio Romero, Miami, Florida, United States
The hotel is in good condition and the rooms are also in good condition. The personel was helpful and cooperative. The Only problem we had was the to get to the hotel, because is not on a main street. People we asked did not know where it was or heard of it. It took me almost half hour to find it.
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The address was confusing and the people we asked for directions did not know or heard about the hotel.
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Great
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Submitted by Aldo Belvedere, Woodbridge, Ontario, L4L 8S6, Canada
The first evening my daughter could not get out of the washroom as the lock would not open. She was stuck in there for about one hour before someone could get her out. Also the other room had a faulty air conditioner and was unbearably hot and humid all night. They could not move us until the next day. Other than the two episodes the hotel and staff were excellent. I would however have expected the hotel to offer up a discount or other offer for the room with no AC and the problem with the washroom locks but they did not mention anything. I would think it would have been good customer service to offer up something as a guesture to make up for the inconveniences.
Otherwise a nice hotel and your booking and confirmation services were excellent.
Please advise if there is anything you can do about the problems we had.
Thank you,
Aldo Belvedere
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More specific instructions on getting there. There are two possible exits and I ended up following Via Aurelia as stated instead of going towards the Vatican.
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Excellent other than the problems we had and obvious lack of compensation for their maintenance issues.
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Submitted by heather black, dunfermline, United Kingdom
nice hotel a bit impersonal and busy with conferences too far from centre of rome
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Submitted by SEAN walsh, cork, Ireland
breakfast options very poor choice wise
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Submitted by Peter Droge, Vieste-FG, Italy
The place is quite nice, but the service is not what one would expect. This refers to both the receptionists and other servants. In addition the breakfast buffee is a catastrophy. The rooms are quite noisy due to thin walls and doors.
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Submitted by Philip Mariande
Philip has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 100% value and his check-out with a 89% rate. |
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Submitted by Leonard Henson
The breakfast was great except for the powdered eggs. Get rid of them! I found everyone very helpful.
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There is a nice garden spot outside the hotel, we got some sliced meat, cheese, bread, wine and glasses from the farmers market right next door. We had out leatherman knife. We had a picnic for all six of us. It was wonderful. ...
A very clean, nice hotel, with a substancial breakfast so you can tour Rome. The metro is about 15 minutes away (California walk, Italian walk is 5 minutes) Also we were able to pickup our car rental at the end of the walk. Everything worked out much better than expeced.
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Submitted by Ann Melvin
Reception staff were very helpful in giving us information on the metro, tours etc. and provided us with map of Rome, even giving us additional map to show location of hotel as it was outside the area of regular map.
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Regarding No. 8 above, the only minus was that renovation work was going on in the hotel directly above/or adjacent to our room, which resulted in a fair amount of noise early in the morning.
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Everything was well organised - taxi ordered for us - and as we paid in cash, receptionist actually tore up our reservation slip which included my visa no., this I was very impressed with.
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No. However, we enjoyed walking on the grounds.
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Very comfortable, clean, all staff friendly, breakfast sufficient, (bacon not cooked enough), room a little small. Another English TV channel would have been welcome.
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Submitted by Steve Cridland
The first room which they offered did not have a view, it looked into an internal court yard with a kitchen extract fan and duct - which was noisy. We asked to be moved which was done with no fuss.
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The bar satff are very friendly.
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quite and plush
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Submitted by Franklin Swayne
Very nice hotel. It does have that mix of old time glamour and some tired parts of the building. The breakfast buffet was good. The rooms nicely done, but not the cleanest. For example, the smudge marks on the sliding door for the bathroom was evidence of dirty hands touching the doors and no cleaning person thinking to clean them. I would suggest the cleaning person sit on the covered toilet. Get the customer's view of the bathroom and clean what is needed, not just stand in the bathroom and clean from that angle.
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Old glamour. A bit tired. Nice staff, good breakfast, easy to get to metro and some great local shops for dinner and dessert.
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Submitted by Yaeko Maeda
A hotel man for the room service was very kind and nice.
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1. How to reach the hotel with specific bus no. we should take from Roma Termini station/Airport and the bus stop we should get off. 2. Maps for tourists that shows sightseeing places with means of transportation - e.g. bus no. that reaches there and the bus stop names.
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A hotel that has its long history and its profound architecture of the buildings. Very much comfortable to stay.
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Submitted by David Belden
Your hotel resembles an Eastern European hotel. It is noisy and stark. Your restaurant is atrocious. The food is completely tasteless and the prices are ludicrous, considering the ambience and quality.
I was in your hotel for a retreat. The service for the retreat was likewise incredibly bad. There as no water or coffee provided except for a brief break, determined by your hotel. I facilitate retreats all over the world, and have never experienced worse service.
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Your internet service was down during my stay. When asked when it would be fixed, the answer was simply, 'Who knows?'
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I would never recommend you to anyone.
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Submitted by F.
Our son had booked a double room for us, but we preferred to have one with two beds. This was quickly arranged by the staff at the reception desk
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We would recommend this hotel to our friends with much confidence they would enjoy their stay.
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friendly staff, very well designed rooms, spacious lounges. Within 10 minutes by metro from the center of Rome. Great value for money.
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Submitted by neil
All went weell. The procedure was quick and efficient.
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As our room was noisy - overlooked the bin collection area - we complained and were immediately allocated another room in a quieter part. It was good that there was no attempt to argue with our complaint.
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Breakfast could be better. The scrambled eggs were not hot despite being on a hotplate - probably because the dish was too large. In addition there were no cooked tomatoes and mushrooms to go with the eggs if you didn't eat meat. Also a toaster machine needs to be provided for making hot toast.
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Overall very nice apart from the above comments. Convenient position for train to city centre etc.
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Submitted by susan
The Hotel guide in the room stated that one could change money at the desk, I went to do that early one evening but was told they can only do it in the morning--if they had the cash available--that was disappoitning.
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computers are available for guest's use.
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comfortable, good size bathrooms--not alwasy easy to find in Italy! and close to transportation into the Centro
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Submitted by Steven
The directions were clear until the very end when it was just turn the corner and you will find the hotel, well in actual fact it wasn't quite that simple, so they could benefit from being expanded slightly
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Great value for money. Friendly helpful staff. Great restaurant and bar
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Submitted by John
We only had one minor issue with the check in. The hotel told us that you informed them that we needed a double room, but that your message did not specify the bed type we had requested. Consequently, we were assigned a room with two single beds vice the double bed we had requested. The hotel rectified the problem the next day. This incident did not significantly detract from our overall satisfaction with your service.
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The property was excellent, though a little far out from city center. Next time we'll search for something a little closer in.
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A very nice property staffed with helpful people who spoke English very well. Clean, comfortable and quiet and reasonably priced. The hotel is a nicely restored historic residence building. It's close to both the metro and bus lines. The only detractor is that the metro service in Rome is quite limited and you may have to walk a good ways from a station to see some of the sights or get to restaurants. Also, the bus running from the hotel to the city center only comers by every thirty minutes; so, you need to plan your trips carefully to avoid waiting for up to thirty minutes for the next bus.
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Submitted by Vincent
Because the metro has several exit options you need to specify the best exit point as we found to be on the wrong side of the road and much farther away from the hotel when we arrived.
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Submitted by Christine
The hotel was near a very busy junction and it was not clear from the directions exactly where the hotel was from the map provided. we only found it by chance.
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The hotal restaurant prices seemed a little expensive, but the receptionist was able to recommend a fantastic restaurant not far away.
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Submitted by William
No
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Very nice hotel.
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Submitted by John
Very Good and would recommend it a friend or anybody else looking for accommmdation in Rome.
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Submitted by louise
When i first arrived i was put into a room with twin beds. I had booked a double bed and thats what was on my reservation. The man at first tried to fob me off but i think it was just a break down in communication. it was rectified the next morning. overall the stay was nice and the double room was very clean and well furnished. the food was out of this world it was fantastic i've yet to taste better. overall my stay at the hotel was good and the staff especially the cleaners were very pleasent.i hope to returm soon. the city is a remarkable place!
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The room we were moved to with the double bed was beautiful and very clean. very nice indeed.
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The hotel receptiomist was very pleasent on checking out. they kept our bags at the hotel so we could go site seeing as our flight was later on. we had no problem getting the luggage back when we returned and also the receptionist arrangeda taxi for us on departure which was very nice.
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very quiet place and very pleasent. staff are very helpful. all tourist attractions are a hop and a skip away. the metro station is 3min away and from there everything is at your fingertips. the decor is old fanished but extrodinary and beautiful it helps add a bit of culture to your journey.
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Submitted by Emma
None.
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Very clean. Excellent value for money. Excellent cleaning service. Excellent customer service. Staff are very polite and helpful. Breakfast is good - with a selection of pasteries, fruit, cereal and a fry. The gardens and grounds are beautiful.
A bit far from the city and difficult to get back to the hotel late at night after the metros have stopped and taxi's are expensive. I would definately stay here again.
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Submitted by Jessica
The only thing that could have been improved was that the staff could have been more clear about the fact that there was a train station right near the hotel so that we didn't have to walk for miles when we first arrived (early) and were jet lagged.
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train station near by.
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Really nice, food a bit expensive but bed was very comfortable.
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Submitted by Boris
Noisy building work starting in the hotel on saturday morning at 9am, not very pleasant. It would have been helpful to put us in a room away from drilling noise etc.
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free parking
room service stops at 10pm
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very accessible from airport, free parking a bonus
45minute walk to Vatican city
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Submitted by Christine
The pictures of rooms were only of the double rooms. The single room was fine but certainly not as nice (e.g. does not have a plasma TV as shown in the pictures).
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Hairdryers are found in (all) bathrooms.
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Non-central but convenient location, close to subway system. Single rooms are utilitarian.
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Submitted by James
The receptionist was very helpful and gave us advice on how to travel to the vatican and to the city centre.
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The breakfast buffet caters basically for the Italian taste, but is not geared towards international guests. For example, no muesli was on offer for breakfast, although most European hotels offer various kinds of it for breakfast. Also, the choice of cheeses was very limited. Nevertheless, by Italian breakfast standards acceptable.
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Fast, efficient, friendly.
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The Domus Mariae is part of the hotel but there are no indications in the hotel about whether it can be visited or where the entrance is. It would have been nice to see it.
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I would receommend it to others who are interested in visiting Rome, but I would advise them to wait until the weather is a little better. In my opinion what is really missing from this hotel is swimming and sauna facilities.
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Submitted by Martin
No record of our booking!
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1. Too much noise from neighbours.
2. Bar staff would not give me a glass to take to my room.
Otherwise, your hotel was excellent!
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Excellent.
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Submitted by John
Pleasant hotel
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Disappointed that the food from bar menu, room service menu and restaurant, you were not able to mix an match, for example you couldnt get a dish from the bar menu to the room and vice versa.
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Submitted by Francis
Francis has left no specific comment, however has rated the overall satisfaction rate with a 33% score, his arival experience with a 74% value and his check-out with a 61% rate. |
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Submitted by Anonymous
Beautiful place inside and out.
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Submitted by Anonymous
none
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An exceptional hotel and an exceptional value.
I would recommend this hotel to anyone
visiting Rome.
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none
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A beautiful hotel with large spacious gardens.
Quiet yet near the center of Rome.
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Submitted by Anonymous
no
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Clean & accessibe.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 89% rate. |
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 91% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 78% rate. |
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by Anonymous
we needed a wheelchair and one was provided very quickly
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