Travellers Reviews
Submitted by sharon murray, williamstown co galway, Ireland
when we arrived we were shown to a room that had no onsuite which was to us an essential .when we queired this as we had definately booked an onsuite ,we were told our room was taken and would be ready the next day which it was.the hotel was very good but i would not have stayed on if the room had not been changed the next day.but in saying this i would definately return again as the restaraunt was perfect and i have recommended the hotel to my friends and coleagues.
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say more about the restarunt as it was very good and the manager exellent.
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so near to the vatican with wonderful views
and also close to a lovely street for boutiques ect.
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Contact sharon now!
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Submitted by Martin Stewart, lossiemouth, United Kingdom
Martin has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 91% value and his check-out with a 89% rate. |
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Submitted by Michael Ruttner, A-1180 Wien, Austria
Large rooms, quiet location, excellent breakfast, tastfully decorated, we came for the second time and we are looking forward to come again.
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Submitted by Mary Conner, St. Paul, MN, United States
Throughout our trip to Italy we stayed at B & B's through Rome and then Tuscanyby.com. All of our B & B's were excellent. We made the mistake of staying at one B & B through a different service. Never again, it lacked all of the charm we found at your B & B's. The next time we are in Italy we are using your service throughout. I would highly recommend this service to anyone I know who travels in Italy.
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It was so easy to use.
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The free pick-up service was fabulous. We had a little confusion about our B & B since it is part of hotel. Clarifying this in the web site would be helpful. Our only real problem was that we couldn't check in until 3:00 p.m. and we had arrived from the US at 8:00 a.m. The hotel let us have breakfast though. Next time we will try and arrive later in the day or check with the B & B first to see if we can get any earlier check in.
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The breakfast at the Orange Garden was great and the view from the room was fantastic.
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I wish we had stayed at the Orange Garden throughout our stay in Rome
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I can't remember if the breakfast is described.
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Absolutely - I loved your service.
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Heaven is having breakfast, a huge Italian buffet, overlooking the Roman skyline feeling like you could almost touch St. Peters. And then going into a large room with incredibly tall ceilings, opening the huge shutters and Viola! there it is again, a beautiful view of St. Peters. Wow! For about $100 a night - this is a great deal!!!
Mary Conner, St. Paul, MN
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Submitted by Conor Hickey, Dublin, Ireland
I didn't know about iy
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The information in site is misleading. I was told that I would be picked up at the airport upon arrival. I e-mailed my arrival time and flight details and was told that someone would be there, with a sign with my name on it, or else with the name of the Hotel. There was no one at the airport to pick me up. I rang the hotel on my mobile (international call's are expensive on mobile phones, and I was holding for about 3-4 minutes) and was told that someone would arrive within 30-40 mins. An hour later I rang again, as no one had arrived. Finally someone did come, and brought me outside to where I was expecting a Taxi to bring me to the hotel.
There were four or five men standing around who seemed to be drivers. The man who I thought had come to pick me up, told me to go with one of the other men. I did so, and was brought to a minibus.. There were 8-9 other passengers waiting for a ride to the hotel too. We were told to get onto the minibus..but there was not enough room on the bus for every one. Some people got on the bus, but myself, my partners and a few others couldn't get on. Most of the other passengers, who were elderly Americans, understanably refused to leave without the other passengers in their group. There was an atmosphere of extreme confusion not helped by the language barrier and the over emotional taxi driver, who kept waving his arms and speaking in Italian, which no-one could understand. When one of the elderly pasengers asked if the ride to the hotel was free, he shook his head and in broken english told us that we would have to pay him when we got there. At this point all the passengers got off the minibus. Myself and my partner went back to the man who seemed to be in charge of the operation, and he told us to go back to the bus and that it was supposed to be free. We did so, but the driver was no-where to be found. Myself and my partner finally decided that we would travel to the hotel at our own expense, and got a train to Rome, then got in a taxi. This cost us €8.50 each, plus about €10 to the the hotel. I didn't mention this to the receptionist when I got there, as I was extremely tired having left Dublin at 7AM, and had finally arrived at the hotel at 2PM. I was so tired from all the hastle and waiting around, I went straight to bed. I didn't fancy trying to explain what had happened as I don't speak Italian, and I wasnn't sure if the receptionist would understand. I slept for most of the afternoon and basically missed out on the first day of my weekend break. One of the main reasons that I booked The Orange Garden, was that I was told that would be picked up upon arrival at the airport, therefore making the most of my time in Rome, and not waste it looking for trains, buying train tickets and changing over to taxi's etc. I was only staying for 3 days, and wanted to make the most of my time there. Apart from that the hotel was nice and I enjoyed my stain there. It's a pity it got off to a bad start.
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I found it very useful, and the response time was very good.
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I would say that the apartment/hotel I stayed in was basic, but nice. It was owned and run by a 4 star hotel down the street. We ate in the hotels breakfast room every morning. The buffet breakfast was great, with a lot of choice. There was a great view from the breakfast room over St Peters Basilica and the rest of Rome. This was one of the main reasons I booked this hotel, and I was really pleased with my choice. The only drawback was the confusion that arose upon my arrival at the airport, as stated above. But apart from this, I really enjoyed my stay there.
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Submitted by Takao Yamakoshi, Tsukuba, Japan
Prety good.
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The shuttle service to the airport was very convinient. It cost 45 euro, but was worth.
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The hotel has an unbelievable access to Vatican. It awakes you with its bell. The restaurant on the 6th floor for the breakfast provides a nice close view of the Saint Pietro to all the guests equally. The access to the other spots for tourisme is very nice. The walk to the heart of the historical area itself never bores you.
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Submitted by Ben Gillihan, Seattle, United States
They let us check in early which was very helpful
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Breakfast is nearly worth the price of the room. One of the best views in the city and good food.
Room was pretty noisy and no cable TV, but I didn't go to Rome to watch TV.
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Great location. Great view at breakfast. Well worth the price when compared to similar places.
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Submitted by Adrian Boughey, Derby, United Kingdom
We also used other WorldBy sites for Florence and Venice.
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Does not state that the Orange Garden B&B is on the ground floor. This raised a slight security issue.
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Submitted by Vernon Song, London, United Kingdom
Vernon has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 83% value and his check-out with a 89% rate. |
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Submitted by Nikos Karabelas, Preveza, Greece
A more precice description on where the Orange Garden and the Atlantic Star exactly are, might have made it easier to access.
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It was very very nice. The description of the Orange Garden Rooms in the site, were as if the rooms had a view to St. Peter;s square. The rooms were very nice and clean. I think if you show a picture of one of the rooms in Orage Garden, it would more positive.
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A very nice place, close to the Vatican. The Breakfast at the roof garden of the Atlantica Star hotel is a unique experience.
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Submitted by Reiner Kerner, 33332 Gütersloh, Germany
Reiner has left no specific comment, however has rated the overall satisfaction rate with a 66% score, his arival experience with a 72% value and his check-out with a 83% rate. |
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Submitted by janice campbell, Strachur, United Kingdom
The first night Orange Garden was overbooked but we got a better room though it was a five minute drive and further from the metro station. My friend has a bad knee so it was a bit inconvenient.
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We could have used an iron but the hotels in rome are not allowed to give them out. I would be a helpful hint if this was mentioned somewhere. An outside light that stayed on or was switched at the gate before going up the steps would be good as it was quite dark.
Our room was not cleaned one day or new towels given!
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Comfortable and quite quiet. Very close to the Vatican within easy walking distance. Good value if you need a central location and don't want to pay hotel prices. Breakfast buffet at hotel were good though temperature of coffee a bit cool!
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Submitted by CARMEN SANTIAGO, NORTH YORK ONTARIO, Canada
good service. we were directed to our rooms quickly. also free intenet helps a lot.
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very good location and comfortable accomodation. View at the restaurant on top is excellent.
very good breakfast.
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just a bit confused about atlantic star and Orange B&B .
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very good and will recommend
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Submitted by Alisa
Very useful and helpful. Easy to work with.
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We were picked up so did not use directions.
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Excellant breakfast and very clean!!!
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A very good value - nice rooms, excellant breakfast and great location.
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Submitted by Karel
Karel has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 89% rate. |
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Submitted by Gerard
The site is excellent, very user friendly
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Very comfortable place to stay, good value for money, the property is as close to St. Peters as they claim. We would stay in Orange Garden again.
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Submitted by Susy
The room was excellent and very quiet. It was also well placed for the Vatican and other areas of interest. The breakfasts in the hotel were not to be missed!! An excellent place to stay in Rome
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Really comfortable and quiet although central enough to access all areas of interest. I would definitely recommend it.
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Submitted by Barbara
I was very pleased to see the driver with sign, when I cleared customs.
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The desk clerk called a taxi for me to move to my next hotel to meet a group tour.
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Although there is a jacuzzi tub, as stated, it does take 2 rounds of hot water to fill it.
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The Orange Garden B&B is a good value place to stay and is in a good location. The breakfast is at a nearby hotel with a view of the Vatican.
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Submitted by Gabriele
No
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Good placed;
In compare to Romes price level o.k.
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Submitted by Mary
Mary has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 83% value and his check-out with a 78% rate. |
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Submitted by Marina
We really enjoyed our stay. The Pensione was charming, and in a good location. We enjoyed the breakfast, and the view from the roof top terrace.
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Submitted by Rickard
We were picked up at the airport by a man with a sign in his hand saying Hotel Atlante and then taken directly to the hotel. My booking was at the Orange Garden B&B but we received a room at the Hotel Atlante Star which I presume was an equal or better alternative.
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I got the impression that the romm would be a little bit bigger but since we only stayed for a couple of nights there was no problem with the size of the room.
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At the day of the checkout we were in the middle of our exploration of Rome and when we arrived at the hotel at noon the receptionst kindly asked us of our plans in Rome. When we said that we were going out again in the afternoon he informed us that our stay ended the same day and he also wondered if we didn't have any new plans for our visit in Italy. I was totally out of date and since we should be in Sorrento the same day we hurried up to our room, got our stuff and checked out at 12.15 without any complaints or extra fees. The receptionist was were poilte and helpful the whole time.
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A very nice hotel situated in a central but calm part of Rome. Don't forget to enjoy the roof garden in the afternoon and in the evening when the sun is about to go down.
The view is amazing...
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Submitted by Stef
shower didn't fuction very well, and wasn't repaired after we asked for it.
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Nice place to stay with every morning a very good breakfast and view over rome .
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Submitted by Erik
On the airport there was nobody of the hotel such as that's agreed on the hotel reservation. We have get een free taxi trip to the hotel, with thankful.
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The timing of cleaning of the rooms was not always correct. On 22/7: siësta-time; 24/7: 17h.
Every day on the corridor sacs with things for the wash.
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No
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Ideal situated comfortable B&B for a good value for money.
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Submitted by Sasa
- Light/lamp switches should be fixed in the room
- old masive/big wardrobes (not enough shelves)
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Submitted by David
We found our apartment very satisfactory and most of the staff very helpful, despite my limited Italian.
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it's never going to be quiet staying in Rome - perhaps next time i'll ask for a room at the rear of the property!
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no problems at all.
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they offer free pick up from the airport - but charge you for the return.
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clean, well positioned, short walk to sites and restaurants, great views.
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Submitted by mariana
a free pick up from the airport was promised but it did arrive an hour late.
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It was stated that we would have a television in our room but it was not provided.
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Again the only let down was the arrangement to take us to the airport, we were put in a people carrier that was going to take us to the wrong airport!
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basic accomodation but clean and tidy. The views from the roof terrace are priceless, absolutely beautiful. Breakfast was great too.
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Submitted by Cat
Very straightforward and easy to use, with lots of categories to search by.
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My boyfriend was checking the details for me as I had no access to computer for the few days prior to our arrival in Rome, I was not aware of it.
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It is not stated clearly enough that you have to go to the reception of Hotel Atlante star to collect your keys, and that the B&B part is further down the road.
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The rooms were relatively small, but no less than you would expect for B&B, there were no disturbances, and the room was clean and tidy. Breakfast facilities were great, with a fantastic view of St Peters.
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Private and comfortable, the jacuzzi bath was great! The smell of the flowers as you enter the courtyard sums it all up, beautiful.
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Submitted by Stewart
The first night we were given a roon without en suite. We were moved to a better room the next two nights.
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I would desribe the Orange Garden B&B as clean basic accommodation with the best bar and Restaurant views in the city. Very central and polite staff
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Submitted by Kent
the website was helpful overall in choosing a room in rome.
i would have prefered additional information about the hotel such as noise levels (our room was assaulted by LOTS of traffic noise)
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the description of the orange garden should have included the fact that the reception desk is at another hotel down the street. typicaly one goes to a b & b for the intimacy of the experience that a hotel doesnt usually provide. the orange garden felt more like an apartment building.
your website did have many good options and ultimately we choose this inn because of the free airport pick-up. other hotels/b&b's should consider doing the same as this was a BIG plus for us.
caio!
dr. and mrs. kent udell
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i did not see it...
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a driver was to meet us as the airport gate upon our arrival however we had to call to let the driver know we had arrived. after 22 hours of flying this was abit disappointing. but the driver did arrive within 15 minutes.
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i do not remember the website images so well, but i did expect the b&b to have a common area for relaxing/reading etc as well as staff on hand for questions. as it was the 'staff' was down the street at another hotel. this should be stated on the website so that expectations are clear. also the room was quite small and dark. the bathroom was however clean and well-lit.
as to staff. everyone was polite but lacking sincere warmth. this kind of politeness seems then artifical.
the location was as stated and we did appreciate the free airport pick-up and the reduced fee airport drop-off.
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staff was helpful in requests to find another hotel for my return visit as they were booked.
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street noise for front rooms very HIGH which made sleep difficult
airconditioner didint really work and it WAS hot!
room (and hallway to room) was poorly lit
b&b is located down the street from main hotel and staff
easy walking access to vatican which was excellent for the 8:30 line-up time!
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...not really worth describing as i do not think i would recommend this inn to a friend. not becuase it was 'bad' but i think one could do much better. however, the one advantage of this inn as mentioned earlier is the airport pickup which makes arrival nice and easy.
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Submitted by Anonymous
The bus driver was very nice but did not appear on time.
He was about 25 minutes late.
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The temperature of the hot water from the shower was hardly stable.
The daily cleaning of the room was very well done.
The room key sometimes malfunctioned.
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The front desk was not very kind in picking up our luggages and helping us get in the hotel shuttle. They said the people who stayed at the B&B are not eligible for the luggage pick-up service.
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P) Within the walking distance, there are a market and a supermarket.
N) Some rooms does not include bath tub/shower. The guest must accross the corridor to reach them.
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Cozy, friendly, clean, secure and convenient.
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Submitted by Anonymous
The B&B offered a free airport pick up service which was the primary reason we chose this B&B. However, my friend had to wait over an hour to be picked up and then waited for over another hour before the driver left the airport. In all it took three hours before she arrived at the hotel. She was planning on going to Pompei that day but had to cancel because of this delay and she had no other opportunity to visit Pompei. She came all the way from Australia and is unlikely to get another chance to visit Italy so this was very disappointing.
While we appreciated the pick up service, we did not expect such a long delay in pick up. If we had known that a delay of such length was possible, my friend would have made her own way in so she could have gone to Pompei.
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Breakfast is very good
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Very comfortable and reasonably priced accomodation in an excellent location
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Submitted by Anonymous
It has to mentioned that check in is in the hotel Atlante star. Rooms are a little bit noisy.
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Submitted by Anonymous
They have a great breakfast - the full thing.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 74% value and his check-out with a 89% rate. |
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Submitted by Anonymous
The room we got was not the room which we expected. We got the room with a private bathroom in the hallway. This room was very small and located at the street site. Not worth its money 120 euro per night. We requested another room and had to wait another night to change rooms. Room number 1 is the best room in the building located at the court yard, spacious en this was te room I wanted to rent according to the pictures on the internet.
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If you get the right room it is a great place to stay. Near the vatican en on walking distance from all the nice sites.
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Submitted by Anonymous
We waited over 1 1/2 hour for somebody to pick us up and called several times.
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Perfect!
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 83% value and his check-out with a 44% rate. |
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Submitted by Anonymous
The room was pretty shabby. Especially the bathroom. Always wet on the floor, not enough warm water (if any) to fill out the tub and the holder for toiletpaper was broken.
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Ok - but expensiv. But of course it was due to Easter. Very nice location.
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Submitted by Anonymous
Didn't realize there was one.
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As above.
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The person behind the hotel counter was aloof and only respectful on the surface. Also, when there was a mix-up of rooms and I had to repack and move to my actual room 100m away, I didn't get a proper apology. In fact the guy almost shouted at me, thinking I don't undertand. In fact, most request for help or amenities (eg adapters) were met with,'Sorry, we don't have....' That's it....No, 'We will try to get them mfor you and will deliver it to you..' Dissapointing in that respect.
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Please see my comment on staff helpfullness.
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To see if I can get value accomodations. My experience with staff was not so good but the room and location was ok so I have mixed experience. Will give it another shot next time.
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Location - OK
Price - OK
Staff - Some OK, Some not helpful
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Submitted by Anonymous
The 'B&B' was not ready and I was sent to the Hotel Domus, the kind of hotel I tried hard to avoid, stocked with American tour groups and mediocre food.
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It was not really a B&B, which implies a family-owned and family-run affair with a management that is very familiar with the local scene. It would have been a better value if the breakfast were acceptable. The restaurant view, of course, was amazing, among the best in Rome. But the food was below-par and the coffee was among the worst I have had anywhere in the world, quite an achievement in Rome.
A suggestion about the room: put in at least two more towel bars, use some intermediate-sized towels, and substitute an absorbent terrycloth instead of the large, napkin-like things.
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Very good, if your destination is the Vatican.
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Submitted by Anonymous
There was a delay in leaving the airport because the driver was not there when we arrived.We had to call Atlante hotel to ask for our ride,that was the only time that they arranged for a driver to pick us up.The ride was scary for the driver was reckless one.
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breakfast was excellent
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fairly good
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