Travellers Reviews
Submitted by LAwrence P. Kilcran, Chicago, IL, United States
Excellent accomodations, we will highly recommend this hotel.
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Terrific hotel, great service, location could not be better.
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Submitted by Teresa Lloyd, Swindon, Wiltshire, SN5 6EE, United Kingdom
I would recommend WWW.RomeBy.com to everyone I know. It is an excellent website. The information provided for each hotel could not be better, the photographs are of the highest degree. I love to travel and having access to the internet makes planning a trip away so much easier, but having access to YOUR website makes planning a trip a pleasure. I always check your website for hotels before any other.
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I would like to thank you for RomeBy.Com. I will continue to use the site for all my travel plans in the future wherever my plans take me.
Thank you so much
Teresa Lloyd
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I used the planner to track my booking and to see what the planner provided. Again another excellent service.
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We were given the special low season package. Part of the package included a free three course dinner. The food was just wonderful, the service could not be faulted, and in fact we had four courses, as the resturant offered a wonderful appetiser. All the staff in the resturant were friendly and so nice, and not just the resturant but everywhere in the hotel. Our trip to Rome was wonderful thanks to the Grand Hotel De La Minerve and RomeBy.com
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Absolutely, as explained in my earlier comments.
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Luxury and wonderful hospitality at an excellent price.
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Submitted by Thomas Payne, Richmond, VA 23238, United States
Difficult to get in touch with the concierge. We sent an email through the hotel web site but it was never received by the hotel.
It was 70 degrees and still light at 5:30 pm, so I believe the roof top bar and restaurant should have been open after 5:30 pm. The view is beautiful.
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Very nice hotel. Appears to be geared to business traveler.
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Submitted by Antonio C. Q. Ferreira, Jandira, Sâo Paulo, Brazil
Very good location. Good Rooms. Expensive
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Submitted by Barton Evans, Brattleboro, VT 05301, United States
We thought we had reserved a car to pick us up at the airport but it didn't come. We talked to the woman at the transportation desk who told us that we didn't confirm the car. That was true but it was because her email asking for confirmation was unclear. I was probably a bit hard on her, but suggested email wording that people can understand. Sometimes people writing in a foreign language are overly polite and not specific enough. Turns out we got a limo much cheaper so I can't really complain.
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One very hot day, we entered the gotel and were stopped by a staff member who told us the Roof Garden wasn't open. We were dressed exremely casually and looking a bit worse for the wear after touring all day. He was no doubt PROFILING us, and I do not consider this to be appropriate staff behavior in a place of the Minerve's quality.
Also, the door cards kept not working and had to be replaced three times! Maybe you need a new card security system!
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The night desk man was extremely polite and efficient. I settled our account very late the night before our departure.
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I'm not sure how you can convey in pictures how really lovely the Roof Garden is.
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Beautiful, high ceilings, get a room overlooking the wonderful Bernini elephant.
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Submitted by Lorna Smith, West Sussex, United Kingdom
The Minerva was perfectly placed to be able to walk to all the sights and excellent for the evening.
We were on our honeymoon and were upgraded to a delux room, which was very good - having an aperatif in reception is a must.
Staff were corteous and on hand without being intrusive and Paul the doorman was great fun.
We would use the Minerva again - it's not cheap - but you do get what you pay for.
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Submitted by Sophie Henderson, Sandon, Essex, United Kingdom
We organised a pick up from the airport
which did not arrive even though it had all
been confirmed by email before hand. On
calling the transportation desk from the
airport they said it would be a further 40
mins for them to reach us. We subsequently
got a taxi which dropped us at the beginning
of the pedestrian area and then it took us
over 1/2 hour walking with our luggage to
find the place. Not agreat way to start the
trip.
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Eating on the rooftop restaurant was a
fabulous experience and a great way to kick
off our stay in Rome. The hotel is in a
great location with a wonderful chilled
atmosphere and is so central to everything
that you can walk everywhere.
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Submitted by Tiffany Conaway, McLean, United States
We called a couple days prior to arrival and asked to add another night. They were accomodating, but our room was small but nice. We were not upgraded, which was a possiblity stated on the coucher. I thought our room would be bigger, maybe it was the change in arrival date?
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The room was too small, I would try another hotel due to that. We loved the rooftop terrace, great service so nice. But the bartender downstairs in the lobby was very busy on what seemed to be a personal call, didn't get our drinks to us until AFTER the food, there were only two tables of two!! The breakfast staff was very nice, the concierge wonderful, the desk staff nice! Thank you.
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I had to select something for the 3rd question even though we took a cab and did not see the directions!
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Great location, you might get a really small room! Clean, rooftop is great! But not indoor lobby bar.
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Submitted by fred smith
Central location, close to good restaurants and shopping, but still on fairly quiet Piazza Minerva.
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Submitted by Brian Coggins
The rooms on the front of the hotel are subject to the noisy rattles of the manhole covers in the outside street as traffic drives over them. It is quite distracting as the traffics starts very early in the morning.
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Old and charming building but very tatsfully and luxuriously modernised internally.
Extremely close to many tourist attractions and bars and restaurants.
A peaceful haven in the midst of hurly burly Rome.
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Submitted by Georg Finsrud
We would like to give our special greetings to the very nice African man at the door.
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Submitted by Barbara DeLutis
The conceige and doorman were wonderful.
I am disappointed in their breakfast
services. I was not intertested in their
breakfast buffet for $32 euros.
All I wanted was coffee and a croissant but
that was not available. They charged us $21
euros for coffeee, croissant. we choose not
to eat there again and went out to the
neighborhood instead. How ridiculous.........
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it was OK
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it was a great location..
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Submitted by KENNETH
The hotel's Transportation Desk was very helpful in arranging transportation from the airport and other needs while staying at the hotel.
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The hotel had many ammendities we enjoyed including a beautiful lobby to relax in, a delicious breakfast, and wonderful roof top bar and restaurant. All facilities had excellent service and friendly waiters.
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The web site was very helpful and I don't have any suggestions for improvement.
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A wonderful location within walking distance of Rome's major attractions and sites; excellent accomodations, food and friendly service by all the hotel employees.
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Submitted by Graham
Very swift and efficient check in and helpful staff
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We loved the location and the peaceful atmosphere, the room was very spacious and well serviced.
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Fast and efficient, concierge very helpfull in booking transfer to airport
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Would be good to emphasise the minimum traffic as this is in the square where car access is restricted and therefore quieter than some other hotels. Looking on Trip advisor many people comment on noisy rooms in other locations.
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Fabulous room and location. At the centre of things but still peaceful, loved the jaccuzi bath after a long day on our feet.
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Submitted by michael
I would suggest an intergrating of the billing process for private transfers between hotel property and private service. It would expedite the process of checking out.
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This hotel was great. The location is close to any and all of the major attractions. This property should continue to offer specials w/breakfast and dinner included. The piano player at the hotel was great. we would definitely visit again.
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Submitted by Patrick
It was 5:30am and they were very friendly.
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Great Location-- beautiful and elegant.
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Submitted by Eric
Lots of pictures. So many sites have very few pictures.
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It would be nice if different levels of rooms are clearly labled in the pictures (for example - deluxe, superior, junior suite, etc).
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No complaints about the system. Worked fine.
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Didn't see it. didn't need it.
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I went to the wrong bar for my free 'welcome drink'. Ended up having to pay for it. No big deal.
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Hours of operations for rooftop bar and restaurant very limited. I'd publish the hours. It's a great asset for the hotel that I thought I'd be able to enjoy in the evening hours.
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Good pictures, good information.
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Submitted by Willy
Very pleasant hotel of high standing; extremely well located.
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Submitted by Magdalena
i have booked 2 rooms with king-size beds
it was confirmed
however only one room has been converted from twin beds to king-size bed.
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a very good and pleasent grand style hotel of excellent location in the city centre.
friendly staff,helpfull concierge; recommended to book deluxe rooms no standard ones.
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Submitted by Catalina
Catalina has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 61% rate. |
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Submitted by Gayle
The only negative would be the price of breakfast. I feel it should be included in the room rate. We did not eat breakfast at the hotel due to the high price.
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Location,Location,Location.Beautiful rooms!Lovely ambiance.
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Submitted by Melodie
We arrived at 1 in the morning and were greeted warmly.
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For the price, I would have expected breakfast. We have stayed at comparably nice hotels in Italy for the same price with breakfast included. Other than that it was a wonderful place to stay.
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Submitted by Andrea
Guests cannot expect a nice furnished and fully equiped fitness room. It is ok for a city trip but disappointing if you want(ed) to go there for one or two weeks.
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The location is perfect, the terrace with restaurant and bar with a very nice view and a nice atmosphere.
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Submitted by Eric
daily newspapers are available free of charge.
the excellant food served at the resturant.
coffee facilities in room
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excellent hotel in an excellant location
I would also like to compliment your website for the efficient response to my queries Keep it up
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Submitted by rebecca
I wanted to love the Hotel de La Minerve.
The location couldn't be better— central,
yet quiet, and within easy walking distance
of every place I love in Rome. And the rooms
were lovely, large and comfortable. The
problem was that the hotel just does not
provide 5 star service. I have stayed in
many five star hotels across Europe and this
hotel is simply not in their league when it
comes to making a guest feel welcomed and
taken care of. The concierges both acted
like I was annoying them when I asked
questions. I spilled a newly poured glass of
red wine and practically had to beg them to
clean the table, much less provide a
refill.The prices, on the other hand, were
outrageous. The room service menu was the
most inflated I've ever seen (upwards of $35
EUROs for a basic entree) and the food
definitely did not live up to the billing.
All in all it felt like the hotel was
trading on its location and reputation
rather than working to make guests feel
good. Not my idea of a luxury hotel.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 100% value and his check-out with a 78% rate. |
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Submitted by Anonymous
Only problem was internet availability.
Only one station and it was down part of the
time. Frustrating but not a disaster by any
means.
Level of attention and service was
excellent. Especially the concierge---who
made dinner reservations per long distance
telephone request before we arrived.
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Internet accessiibility is not dependable.
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Beautiful, spacious hotel with excellent
personal service. Rooftop restaurant and
bar are wonderful.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 78% rate. |
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Submitted by Anonymous
All were very courteous at the Hotel. The consierge, bellmen and doorman especially.
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Submitted by Anonymous
no
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no
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Wonderful location but getting a litle
treadbare around the edges
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Submitted by Anonymous
Reception Desk not as helpful as Concierge Desk which was outstanding.
Would have been nice to have been warned that the rooftop was not open at night - not even to see the view.
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Rooftop restaurant is an important feature but was not open at night whereas others in Rome were.
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Very comfortable, a little too quiet in the bar, very convenient.
Breakfast far too expensive for a very ordinary breakfast.
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Submitted by Anonymous
Roof garden great but grossly overpriced. Make sure it's open when you go or stay elsewhere less costly and visit the roofgarden for drinks.
Rooms nothing special--worth about half the price.
Staff and location great.
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Submitted by Anonymous
All was fine.
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I LOVE this hotel, and will always stay there. BUT!!!! The sheets are too scratchy!
Smoother ones would be better.
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We checked out late at night, and perhaps the night person is not too practised at getting the bills printed,dividing a bill in two parts, etc.
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Breakfast is WAY overpriced, and therefore we never have breakfast in the hotel. This is our second visit, and we always go out.Please note that we often stay at other 4 star hotels in other Italian cities. The Lungarno, for instance, in Florence, asks 18 euros for their continental buffet! And it is very good.
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Great location. Comfortable rooms and lovely service. The chambermaids are particularly competent and helpful.
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