Travellers Reviews
Submitted by Donna Fullerton, New York, United States
Everyone of the staff were helpful upon arrival and extremely supportive throughout my stay. Everyone from the gracious and highly competent Mr. Joseph to each person at reception could not have been more helpful. This hotel and their staff get my ***** out of ***** in my rating system. Thank you for arranging this most pleasurable accommodation.
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Hotel Imperiale was perfectly located to everything. With that as my homebase, I was able to appreciate all that Rome had to offer and return each night to comfy accommodations (with much-needed jaccuzzi)and a most welcoming and accommodating staff.
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Contact Donna now!
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Submitted by Richard DeBlasio, Grand Rapids MI, United States
I haved stayed at this property twice before. Rooms are very clean and well appointed. Bathroom was spacious and clean. Sleeping area was a little small, but not as small as some 'single' accomodations.
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Good value, many very nice rooms. Very clean, quiet and well appointed. Good value for the money. Location on Lower Via Venneto is outstanding.
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Contact Richard now!
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Submitted by armando borghi, maarssen, Netherlands
good, friendly and very good location
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Contact armando now!
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Submitted by Aage Sveen, Oslo, Norway
It a small hotel. Nice location. The enviroment is warm and cosy.
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Submitted by Sima Rosen, London, United Kingdom
It was wonderful.
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The location of the hotel is excelletn. The
staff are friendly and helpful and the breakfast is really good and plenty.
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They were efficient and very accommodating.
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How centally located it is and what a good breakfast is served. And although it is in a very busy district, the rooms are very quiet.It is good.
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Most definitely.
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Submitted by gill holmes, barnstaple devon EX32 0LB, United Kingdom
A great hotel in a very central location everything about the hotel was excellent staff very helpful and friendly. My husband is in a wheelchair and we found them most obliging with everything
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Great location surrounded by lovely bars and restaurants
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Excellent would definetly stay again
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Submitted by Inger Hĝiland, Norway
Classy hotel, very central. Best buy in Roma. Wonderful staff in the reception.
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Submitted by MARGARET WHITAKER, SEATON CAREW, HARTLEPOOL, United Kingdom
This was the first stay in Rome for my daughter and my second (previously visited 30 years ago). We arrived by Metro at 11.00 am and were delighted to be allowed into our room immediately. We had unpacked, freshened up and were out on our first sight-seeing adventure by 11.30 a.m. which we felt was wonderful.
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Although our room was not enormous, it was fine for our purposes, which was somewhere to stay while we explored the city. The air conditioning was available throughout the day and night if needed - which we did through the night as the temperatures were approaching the 40's!
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A first class hotel in a wonderfully central part of the city. We walked to the Trevi Fountain and the Spanish Steps in the evening for our meal and did not feel in any way at risk. My daughter and I would definitely recommend this hotel to anyone looking for a central base at an excellent price.
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Submitted by NELSON TROMBINI JR, Brazil
Everything was OK. I am convinced that by net is the best way to do a reservation.
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A great relation between price and benefits.
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Submitted by Oyvind Ajer, 0122 OSLO, Norway
Breakfast and breakfastroom were quite poor.
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Submitted by Michael Abram, Southport, United Kingdom
Friendly and helpful staff.
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excellent location to see Rome clean well run hotel, good standard of accomadation and helful staff.
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Submitted by George Howard, Rye, United Kingdom
The hotel was recommended to me by a friend, and i wouldn't hesitate to pass on the recommendation to others
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Submitted by Finn Albeck, 1556 Copenhagen V, Denmark
The room was a bit smaller then expected, but OK
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As a nice hotel, in a central position of Rome, where you can walk to everything.
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Submitted by Rahela Dosen, Leiden, Netherlands
We were given a room (according to the personnel `a standard double`) that would have been a fairly good single room. The bed was far too narrow for 2 persons and there was hardly any space in the room for two suitcases. If this is the standard, than the standard is not what I expect from a 4 star hotel for such a price. We complained the next day, and were given a good room then, but unfortunately, our impresion of the hotel had already been damaged...
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You can tell that the hotel used to be something, some time ago. What is left now, is a very high price, old fashioned lobby/bar, and arrogant personnel. The location of the hotel is great, but does definitely not make up for the price. We have seen better hotels on great locations in the center of Rome for a better price.
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ok
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glory of a by-gone era
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Submitted by René E.P. de Jong
In de street (Via Veneto) there are a number of nice restaurants and bars.
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perfect located in one of the better area's of Rome.
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Submitted by linda flynn
The mini bar was not restocked o n one of the days that we stayed there and housekeeping did not replace toliet rools
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Submitted by Jose Collado
No double bed. The hotel supply twin bed
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There weren´t complementary newspaper
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poor breakfast
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Hotel 3 stairs (no 4 stairs)
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Submitted by Katrin
Katrin has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 100% value and his check-out with a 78% rate. |
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Submitted by Jean
The host at the desk was charming, and
helpful. He had a sense of humor as well, and
gave clear directions to the places we wanted
to go.
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It is a lovely hotel that I would recommend to
friends.
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We had to leave very early in the morning to
make our return flight. The desk clerk had
ordered a car for us, and the driver was
waiting for us when we checked out. It was
handled with efficiency and pleasance.
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Nothing to add or subtract.
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Spacious room, great bathroom. The spa tub was
a plus after a long day of walking. Beds were
extremely comfortable. The room was also
pleasing to the eye. The staff was charming
and helpful, and offered appropriate
arrangements for areas we wanted to visit, as
well as our need to check out very early in
the morning.
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Submitted by Georgios
The first night we had to stay in another Hotel (Donna Laura Palace. The receptionist told us that there was no room for the first night at Hotel Imperiale. Althougt the receptionist was very polite and he was apologized for the inconveniece caused, I believe that it was unacceptable not to have a room althougt that during the reservation no problem accured.
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Very good. I have already recommended!
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Submitted by Alan
Alan has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 89% rate. |
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Submitted by Louise
The receptionist was most helpful to us. Our room was ready, although we arrived early. We were permitted access to our room upon arrival. We also had to return a car rental. The receptionist was able to provide precise directions for the car return (and in Rome, this is very challenging).
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We have stayed @ Hotel Imperiale several times in recent years. The hotel has undergone some upgrading - in the way of painting and decorating. Always, our rooms have been very clean. The staff is most polite, helpful and courteous. The hotel is in an excellent location, to meet our needs. For all of these reasons, we will continue to return to Hotel Imperiale.
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I would highly recommend it. It is clean, centrally located with a helpful and kind staff.
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Submitted by Herbert
There is no Internet Connection in the Hotel.
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The location is great, Very good restaurant on a gazebo on Via Veneto, big and comfortable room. No doubt I'll will stay again in this hotel.
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Submitted by richard
richard has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by colette
It was my parents that stayed in the hotel - they were delighted with it. Close to everywhere and staff very helpful. The first room they got was a lovely roome with balconies as I had requested - they asked to be moved as it was overlooking the street and very noisy. The were moved without any bother.
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Excellent choice of hotel - very central and excellent staff - an ideal base for a holiday in rome
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Submitted by Judith
Great location, good value for money, would recommend to anyone.
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Submitted by Ljiljana
Perfect position,nice hotel.
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Submitted by Pauline
Very pleased, would stay there again when visiting Rome. Staff asisted us in finding other accommoation when we decided to stay in Rome one more night.
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The only thing I would like to comment about and this is not a critisism of the hotel but the hotel ordered our taxi for the airport at an agreed rate of 47 euros and he charged us 60 euros. I think your hotel should be made aware of this.
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Very comfortable
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Submitted by Wesley
The room was spacious and very nice. We did get noise from Via Veneto even with the electric metal blinds down. Did not really iterfere with sleeping, however we were on the fourth floor. I would not have wanted anything any lower than that! As I noted on previous reviews from other guests the air conditioner never quite got the room as cool as we would have liked. We set it to a temperature and the air conditioner stayed on constantly without getting to desired temperature. It was not uncomfortably hot and we were able to sleep. I just would have liked it a bit cooler. Most of the employees were fine except the one gentleman behind the desk who was very abrupt and not always the most helpful. The Imperiale was 70-140 Euros cheaper than the other three hotels we stayed in in Italy. That made it quite a bargain even with the minor inconveiences!
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Submitted by Michelle
The front desk clerk was exceptionally helpful. I asked for a room on the upper floors, as I was told that they were more quiet. She immediately upgraded me to the best room in the hotel (#512). It was an amazing room!
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Most of the front desk staff was very good. There was one staff member who was a bit snipy, but other than that they were very cordial and helpful.
Our room was awesome. The only complaint was that our bath tub had a tendency to leak. We notified the maintenance staff upon our departure.
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Great location. Perfect for accessing every part of Rome. Great access to the subway. Would recommend to a friend.
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Definitely ask for a room on the upper floors as they are more quiet.
The hotel is only a few blocks from the Villa Borghese- a wonderful park. Everyone that stays at the hotel should take a stroll through it, if not every day!
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Very good value, excellent location, clean, professional.
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Submitted by jason
Really helpful team at the imperial and we were delighted to be upgraded, a really great stay and would come back and recommend to a friend.
Thanks
Jason Hard.
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Submitted by Adrian
An ideal base to see the major sites of Rome. You can walk everywhere.
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Submitted by Nikolaos
no
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perfect choice
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Submitted by Vincent
Excellent location, very clean, quiet and comfortable. The desk staff were accommodating but could've been a little more friendly. Will definately stay here again.
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Submitted by Paulo
Very good location.
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Very good.
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Submitted by Jose Pablo
hotel agradable en el centro de Roma. Recomendado para conocer la ciudad historica caminando.
Empleados educados y serviciales.
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Submitted by Daragh
Daragh has left no specific comment, however has rated the overall satisfaction rate with a 91% score, his arival experience with a 83% value and his check-out with a 61% rate. |
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Submitted by Marjorie
It was Easter week a and we needed a triple so considering all that .. it was a good value and GREAT location.
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A positive would be that it is right off the metro line.. which we discovered by mistake coming back from Vatican City and that was helpful. The negative was the route the front desk gave us to walk to our dinner. It was not a direct route and we got lost forever. The map at the front was not the best.
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A great location with nice accomodations and good baths.
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Submitted by Lisa
Lisa has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 91% value and his check-out with a 61% rate. |
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Submitted by john
Good Central hotel, good size rooms, clean and tidy hotel
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Submitted by GAMBA
GAMBA has left no specific comment, however has rated the overall satisfaction rate with a 66% score, his arival experience with a 83% value and his check-out with a 78% rate. |
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Submitted by Gary
They were excellent at meeting our specific requests for upper floors at the back of the hotel.
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The rooms were reasonably spacious and overlooked the courtyard - very conveniently located property and the staff spoke excellent English.
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The hotel stored our luggage for us on the last day which was very helpful.
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None that I can think of.
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In a perfect location, reasonable rooms, but a little bit pricey. An absolutely wonderful cafe just outside the front doors that was reasonably priced and the food was great.
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Submitted by Mizuko
Telephone line in the room was cut off, so I asked at reception to change the telephone.
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I felt that inside of the hotel was older
than photos on website.
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* Location of the hotel is ideal enough for
sightseeing. There are a lot of
restaurants and shops near the hotel.
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Submitted by Kathleen
Hotel was represented as being completely renovated. This is not correct although the Hotel and room were adequate.
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Excellent location, friendly and helpful staff, but older Hotel that could use updating.
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Submitted by Vanessa
Rooms much smaller than photos.
Breakfast poor and some items not available.
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Well located
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Submitted by Piia
We got a room with a view to a messy backyard and complained about it. Also, we got the impression from the internet that all rooms have a jacuzzi but this one did not have. I complained immediately about the view and after an hour we got a room with a view to via veneto. Tjis room also had the jacuzzi and was bigger. We were pleased with this room.
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The bathroom floor got very wet after using the jacuzzi, and it was impossible to dry the floor. Also, I think that the internet pages presented the hotel as more luxurious that it actually was. The hotel was OK, but not luxurious.
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The perseon at the reception tried to charge us more money than was stated in the voucher but we noted about it and eventually paid the right amount.
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Only some rooms have view to via veneto and only some rooms have the jacuzzi.
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The hotel was nice and 'old-fashioned'. A bit too far from the historical centre. Metro station was close, breakfast OK but not exeptional. Athmosphere was cosy and we enjoyed our stay. Don't trust totally the impression at the internet.
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Submitted by Beryl
Receptionist was rather disinterested.
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The room was small. The 'garden' was filled with building materials, even though we could see no ongoing building work. The bar was never open. Overall the hotel was disappointing and not worth 4 stars. Very poor value for money.
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No bar. No garden. No restaurant inside hotel - only in gazebo outside and even this was all in darkness by 10.30 pm.
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I would say it was not a good choice of hotel, although the location was good.
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Submitted by Fidel
Front desk was not very helpful.
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The roon was very small, hardly no storage space. the bathroon was barely big enough for one person. no amenities such as an iron, internet access, western connection outlets, etc. location was great but our roon was not very good.
front desk service was terrible, we felt like we were bothering them everytime we asked for something, most of them had a bad attitude. they need a concierge in the place.
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There was a taxi cab strike the day we checked out and nowhere in the hotel did they tell us about it, we needed extra time to get to the airport but nobody in the hotel bothered to say anything. Just before we left and asked for a taxi they told us to take the metro and then the train. needless to say this was a terrible experience.
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Bad customer service, the people working there do not go out of their way to make your stay comfortable and make you welcome. we visited Germany before getting to Rome and the hotel service was night and day with Germany being so much better.
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would not recommend
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Submitted by Anonymous
We had arranged for a pick-up by the hotel at the airport, which worked out perfectly.
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We enjoyed our stay very much. The staff was very gracious allowing us to meet for cocktails in the living room each night.
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A very accomodating Hotel. Good location.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 100% value and his check-out with a 89% rate. |
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Submitted by Anonymous
We had a very pleasant stay. Besides, the view from our window... we did not expect such a nice view over the rooftops even to Quirinale Palace!
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Very nice, clean, quiet Hotel, in a good distance to some of the MUSTS on a visit to Rome, and the Metro is just 100 m away...
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Submitted by Anonymous
When in Rome we will stay there again.
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Submitted by Anonymous
I had reqested a car to pick us up at the airport. We waited 40 minutes and the car did not arrive, so we took a taxi. Upon arrival at the hotel the receptionist was not happy that we did not wait for the car or call the hotel. She then called the driver and he said he was at the airport. This is not true as all the drivers were located in one area and no one had my name sign. Again, we waited 40 minutes.
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all is positive
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A perfect hotel w/a great location, especially for the first visit to Rome.
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