Travellers Reviews
Submitted by Sue Musser, Brookings, United States
The convenience of the location, the cleanliness of the rooms, the friendliness and helpfulness of the staff, and the lovely breakfast they serve make Hotel Serena a wonderful choice. I have stayed there several times and will return.
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Submitted by sophia papadopoulou, GALATSI -ATHENS, Greece
We found a very kind receptionist when arrived and immediately he showed us the room.
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Everything was unhopeful! The rooms and the corridor were smelling so nice that they attracted your attention at once.The staff was every day ready and willing to provide us with whatever we wanted/need. I won't forget the croissants in our breakfast,they were very tasty nad the variety was great.
(Only the yoghurts should be kept in a cool place) .
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They were very willing to at the fist time to provide us with all information required for our return to the airport and they urged us to deposit our baggage in a small room until our departure. No more money even for two bottles of water we took from mini-bar!!(I hope not to ask for them now!!)
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The only negative is that they did'n change the sheets during this four-day stay.
BUT the the room was TOTALLY clean, every day! 24- hour HOT WATER every day should be added to your description to the website.
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We-I and my friends- have already strongly recommended to our friends to visit Rome and stay to HOTEL SERENA without second thought.
They helped us very much with maps, taxis, instructions, directions everything!Mr Marco, the receptionist was very polite, gentle and happy person! My regards to him..
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Submitted by Gordon Small, Glasgow, United Kingdom
Myself and my father Garry were met, greeted and welcomed by a male member of the hotel staff ( alas i dont have his name ), he was most helpful and polite.He provided us with maps and directions to some of the places we may wish to visit. A VERY PLEASANT ARRIVAL
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In my opinion, excellent stay
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Different staff, but equally pleasant and effecient
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First class, at a reasonable price
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Submitted by Ute Sturm, 57223 Kreuztal, Germany
The first time (last year) we stayed in Hotel Serena, we had problems when paying with master card (we had to pay cash). Paying with Visa card seems to work (according to staff).
This time we payed cash.
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The room no. 208 was a little bit small. And so was the double bed in this room (1,40 X 2,00 m, only).
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1) The rooms are very clean. 2)Breakfast is better than normal Italian breakfast (buffet with baps ham and cheese, jam, orange and pineapple juice, coffee and cappuccino. Disadvantage: The breakfast never changes. It is the same every day. 3) Hotel is centrally located (on foot, 2 min away from stazione Termini). 4) I would always return to Hotel Serena. The hotel is very good and the price per night is very small!
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Submitted by Steen Kjeldsen, 6600 Vejen, Denmark
No.
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Hotel Serena is a very charming Hotel located near Termini, which is very practical both at arrival and departure. The staff is friendly and helpfull and the rooms are neat and clean but not very large. There are bigger rooms in the hotel though. I think Hotel Serena gave us good value for our money and I will recomend it to friends and family.
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Submitted by Raymond HUBER, CH-3979 Grone, Switzerland
TV camera control of hotel entrance is quite good.
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Clean hotel, location close to train, bus and metro stations is quite good.
Staff fluent in english.
Good breakfast.
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Luggage premises is good when late checking-out
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Pleasant small hotel, good located, close to transportation and clean.
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Submitted by Francis Crommie, Stansted, Essex, United Kingdom
clean, comfortable, well located and all round good value.
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Submitted by Anil Yeola, Cheshire, United Kingdom
Good hotel to stay. Would love to come back.
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Submitted by Bram VanderJagt, Victoria, Australia
We enjoyed our stay at Hotel Serena
we were however dissapointed that the
air conditioning system did not work.
Consequently our room became uncomfortably hot.
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Hotel Serena is in a fantastic position and
is reasonable value for the cost.
The manager Marko is very friendly and helpful but the aircon does not work and the
lift is old and not simple to use.
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Submitted by Robert Levison
Everything was as promised. Location was rather seedy, but it turned out not to be a problem. Andrea was very helpful. English was spoken by all staff.
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Don't ask for restaurant suggestions, one turned out to be worse then the other.Worst Italian food of our 3 week trip. If I could remember the names I'd let you know.
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Very helpful. Needed to leave at 5:15 a m to catch plane. Train not availabe at early hour. They made arrangements for car (mercedes)to pick us up. and Andrea was there to help us with luggage...at 5:00 in the a m !!
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location was really not a handicap, other than the area surrounding the Termini was rather tacky. Everything you want to see and eveywhere you want to go are easilly reached by public and private transportation.
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Exactly, as above. two more things...The 'lift' had to be at least 100 years old, and worked fine and our room was tiny (but we managed).
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Submitted by John Turner
Book a transfer in advance! We had to pay 65 Euros for a trip to town which cost 28 on our return.
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Excellent hotel. A very good 3 star bordering on 4 star property. Extremely central.
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Go there.
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Submitted by Edward Chang
Clean, convenient, quiet. Average sized rooms, private bathroom and included breakfast are nice.
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Submitted by Maria Jose
The people was really polite, they inform us about all the services, and always with a confident smile on their faces.
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Our exprience at Serena Hotel was awesome! The hotel is really beatiful, all the services was better than we expected. I really recommended and I will return to this hotel next time I visit Rome.
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The offered us to leave the luggage there until our train left, and that was for free!!
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No, everything I know about the hotel was on the website.
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Really good hotel, I spected a hostel and I received a 3 stars hotel!! I really recommend it!
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Submitted by Noel
There was some confusion over the amount of time we were staying in Rome. We only wanted 1 night as we were traveling the next day to the south. The Hotel was very accomodating & it was not a problem.
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The Hotel staff were extremely nice and the accomodations very good.
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Submitted by jackie
It was a little disconcerting. The receptionist just said the hotel was full and we were sent to another one. A man came with us to direct us to the Hotel Palladium on the next street.
Hotel Palladium is reviewed in the following survey
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All these notes apply to the Palladium!!
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All these notes apply to the Palladium!!
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All these notes apply to the Palladium!!
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All these notes apply to the Palladium!!
Very well positioned near the Terminii. Aircon was brilliant, the weekend we were there temperatures were 38C outside! We were cool!
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Submitted by Tisha
Checking in was a swift and easy process.
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It is a lovely hotel. Although near a main road it is pretty quiet. the staff were frendly and were helpful whenever we had enquiries.
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Checking out was a simple process. We had to check out by 11.30. We paid upon checkout.
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It is a lovely hotel and it is value for money. It is very close to Termini station and therefore is very central. A gret location, a great price, a great hotel. I would go back.
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Submitted by Pedro
Pedro has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 89% rate. |
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Submitted by Dean
Very clean and accessable hotel.
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Submitted by PEDRON
We would be very happy to have exactly the bedroom we saw on internet but it was a good bedroom, not more spacious as we hope, but very clean and quiet.
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I recommand this hôtel to my friends that want to visit Rome and more generaly, the site of reservation worldby.com. I'm sure to use it for my next travel.
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A very quiet and perfectly clean place
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Submitted by Bernard
Bernard has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 83% value and his check-out with a 78% rate. |
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Submitted by Antonia
Room was extremely small, but very clean and
well decorated.
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The neighboorhood was not very nice. One
that has never been to Rome should know
this.
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Very friendly and helpful staff. Not run by
Italians. Single room was very clean and
well decorated, but tiny. Big beautiful
bathroom. Once inside the hotel, felt very
safe, but the immediately surrounding
neighboorhood is not the nicest. Very
conviently located to Termini train station,
and too the Colusseum. Very good value. I
was quite happy overall.
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Submitted by Frederick
After traveling by train and a short walk from Termini Statzione, we suddenly had the calm, clean solice of our room at Hotel Serena.
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There were three of us and we were unable to take advantage of the spacious bathroom and its amenities. It appeared to be spectacular and very clean! Our schedule was extremely tight and we needed to leave right after the earliest breakfast time!
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Unfortunately we needed a place to stay in Rome on the Friday before Easter. The prices were inflated during that time and we knew by looking at the prices posted in the room that they usually aren't that expensive. That's supply and demand!
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see above comment
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Very nice!
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Submitted by Lorraine
Very clean,staff good,breakfast fine ...small room, but that is what you get in Rome for the price
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Submitted by Paul
There was a slight error in the directions, I think it said turn left and it should have been right, but otherwise everything was fine.
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The room was compact but adequate and kept clean. However the bathroom fan was noisy and the shower drain appeared blocked and smelled. It appears from other hotels we stayed in Italy that smelly drtains are the norm.
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Average quality hotel with a good location near the rail station and friendly English speaking staff.
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Submitted by Anonymous
It was very happy to be welcome by Hotel Serena.
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The hotel was quite good condition and we spent good time in the hotel.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 89% rate. |
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Submitted by Anonymous
I have stayed at this Hotel twice within a year and have been pleased both times. The breakfasts are particularly good.
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Centrally located near Stazione Termini & an easy walk from the station. Comfortable rooms with en-suite. Has a lift. Good breakfasts. Good value for central Rome.
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Submitted by Anonymous
We had a very plesant stay, it was nice to have access to a swimming pool even it it was a bit cold. Staff polite and helpful
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Submitted by Anonymous
Il me semble utile de préciser que le quartier est pratique (proximité de la gare et des transports), mais peu agréable
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Submitted by Anonymous
Old, slow elevator
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Slow drain in washbasin was not fixed in spite of our request.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 53% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by Anonymous
We arrived quite early in the day but were pleasantly surprised that we could access our room immediately.
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The rooms are clean and satisfactory but quite small.
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Submitted by Anonymous
It was the middle of the night and we got lost using the directions
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the handles on the doors were all a bit dodgy and one of the beds had loose slats, when anyone sat on it they dropped down but the room was very clean and tidy
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The rooms are up lots of stairs
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Submitted by Anonymous
The single room where I styaed was less spacious than I had expected.
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It's very close to Termini Station and easy to find out. And there are a few internet points just across the street.
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Submitted by Anonymous
The dates stated on this survey were the first time I stayed at Hotel Serena. I enjoyed the stay so much that I came back for a couple more nights before I left Italy. When I checked out at that time, the morning staff was not able to help my roommate and I split the bill and the politeness had disappeared.
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Within walking distance to all major attractions and train station. Very well kept and the staff was very polite (except that one morning incident). For the most part, I would recommend a friend to stay there.
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 62% score, his arival experience with a 74% value and his check-out with a 61% rate. |
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Submitted by Anonymous
No comment. Everything was fine.
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Found the room very small and cramped. The bathroom however was quite nice.
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Poor. More a two than a three star hotel. I would not recommend this hotel nor stay there again.
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