Travellers Reviews
Submitted by Steven Barringer, Washington, D.C., United States
We loved this hotel, every aspect of it. If anything, it was undersold on the website. We were worried initially when we approached it because it is on a very busy street by the Quirinale, and we thought the rooms would be noisy. They were not; they were well soundproofed, absolutely beautiful, and well-priced. We've traveled to Rome several times and have stayed by Piazza Navona and the Spanish Steps in the past. This location beats them all, in my opinion; it's close to everything. The hotel was beautiful, the people running it were awesome and we will definitely use it again.
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The one negative was breakfast. The food was fine, not great, but nothing to complain about, but the woman serving in the breakfast room was grumpy with us on two days because we arrived fifteen minutes before the end of the serving period. This kind of service is very rare in my experience in Italy; people are usually so nice and welcoming that it really sticks out when someone is grumpy. On the positive side, the area used to serve breakfast is a pizzeria next door to the hotel and apparently owned by the same family that owns the hotel. We arrive late and it was convenient to go to the pizzeria for dinner, which was open until 11:00 P.M. Even better, the pizzas were some of the best we had on our whole trip. They were fantastic. We really loved everything about this hotel except the grumpy breakfast lady, and we would go back despite her.
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The hotel is beautiful, though it doesn't look special from the outside. The lobby is nice but also not representative of the beautiful rooms. They are really nice. Ours (424) faced a courtyard and was very quiet, no street noise at all. Our friends were in 425, and their room did face the street, but it had a wonderful terrace and was well soundproofed so that street noise was no problem. These were both quadruple rooms, excellent for families traveling with small children. We travel a lot and have a hard time getting accomodated for our family of five. Hiberia gladly let us stay in the quadruple and did not charge us extra for the extra child. More importantly, the room not only had four beds but was very large and roomy; there was plenty for all of us. I can't say enough good about it.
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Because the results were good and because it was easy to locate family accomodations on the service. A lot of these internet hotel sites do not deal well with requests for family accomodations.
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Stay there.
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Submitted by Darren Edwards, Heath Hayes, United Kingdom
transport from airport was arranged by hotel (at extra cost), was waiting for us when we arrived and dropped us at the hotel as arranged - no hitches - very good.
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room was small but very clean and looked newley renovated - was much better than I thought we would get for a 3 star hotel in rome. Breakfast wasn't too good but was adequate, overall excellent.
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again , transport was organised (extra cost) and of good quality.
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just as above; clean, quiet, newly appointed room (exactly what I look for) excellent location.
would recommend.
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Submitted by Chris De Laet, 3010 Kessel-Lo, Belgium
Taxi pickup was exact, although we didn't get it confirmed before we left. Taxi price was different from the one communicated via the phone.
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Breakfast room stored food in too high temperature. They should use ice or coolers. - Excellent hotel, although not cheap. Recommended!
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Everybody spook excellent English. The staff is very friendly and the rooms of extreme good quality and cleanness. The TV remote was broken, but fixed quickly after a complaint.
The bar is not much, and hardly usable.
The location is fabulously central and possibly one of the best in Rome.
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Very nice hotel in an excellent location. Good service and reasonable breakfast. High prices, but then again this is Rome of course.
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Submitted by Hasan Leventoglu, İstanbul, Turkey
Hasan has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 78% rate. |
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Submitted by Jonathan Flood, Worcester, United Kingdom
The location is well placed for seeing the sites the staff are friendly and helpful the rooms are clean and made up daily, the breakfast however is possibly the worst i have ever had in a hotel, we went to breakfast on the first day and ate out after that.
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Submitted by Paul LEMMEN, Geleen, Netherlands
I expected the room to be available at 12:00, but it was only available after 14:00. Little bit disappointing when you've travelled several hours with your family to get there.
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I stated in the reservation that the we visited the hotel with 5 persons. There were only beds for 4. Our youngsters shared a bed.
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Comfortable. Convenient located. Good breakfest.
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Submitted by Peter Debnam, PLYMOUTH, United Kingdom
The taxi was waiting on time - a very good service. We were also given a choice of rooms.
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The picture on the web site shows a main road right outside hotel. In fact it is in a side street, which we were pleased about. I nearly didn't book the Hiberia because of the web picture!
Everything was fine, especially the view from the room. My only criticism was the self service coffee machine in the restaurant producing average coffee. Would have liked a higher quality coffee.
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The taxi was on time and our baggage which we had left in the room on the hotel's instructions, was waiting at reception for us - a very good service.
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Better to show an external view from a typical hotel room than the 'main road'!
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Ideal central position for all main tourist attractions, rooms in tasteful Italian decor with great views of the city. Very polite staff who speak good English. Plenty of choice for breakfast. Would return if visiting Rome again.
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Submitted by Giuseppe Ragozzino, London, United Kingdom
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Excellent location and excellent hotel. No problem in recommending this to anyone. Rooms are great.
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Excellent location and very clean
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Submitted by Grant Olewiler, Bakersfield, United States
The hotel is in a great location and quite comfortable. We felt we received excellent value for our money.
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Well aportioned with a beautiful bathroom. It worked well for my wife and daughter and me.
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Submitted by Annele Kanervo, 02400 Kirkkonummi, Finland
I arrived at 12 noon and my room was not ready. I was told that the hotel is full and the people in 'my' room had not checked out and they were somewhere out. I was told to wait 1 hour. So I took my son with me and we took a walk around and came back at 1 pm, but the room still wasn't available. So we sat down for about ½ hour and then this gentleman from reception came to tell as that a room has been arranged for us.
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Submitted by Joseph DeSimone, Cambridge, MA 02141, United States
Staff was helpful and very nice.
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Very happy with the hotel room. However the common areas are a bit shabby. I only say this because people walking by the front of the hotel may be missing the very decent rooms inside.
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Very nice staff...helpful and polite (one clerk was a bit crabby at checkout though.) All in all no complaints.
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Excellent location. Great...right where a tourist should stay. Easy to get around...in the middle of everything important to classical Rome...walk to the Forum, etc.
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I'd highly recommend it to any friend looking for a decent, basic, clean, friendly, well-located hotel in Rome.
We will be back in July (we've booked 6 rooms). Thank you.
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Submitted by Dorith Carmeli, Kiryat Haim, Israel
We asked for the hotel driver to pick us up from the airport. This was done accordingly by a nice driver who did not speak English.
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The hotel Hiberia was recommended to me by a friend who had stayed there last year. It is well situated, near the palace of the President :)
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Submitted by Jordi Colomé, Madrid, Spain
Centrally located, adequate service, somewaht small rooms.
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Submitted by James Lewis, Oxted, United Kingdom
We received a warm welcome and were offered a choice of a double and a single room as booked or a 2-room suite at the same cost. We chose the suite which was not quite ready and were offered a free drink at the bar while we waited 5 minutes.
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I would be happy to stay at this hotel again and would recommend it to others.
The old lift took some getting used to and was quite slow but added to the charm of the hotel.
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Small, friendly hotel with comfortable rooms walking distance from the Forum, Colosseum, Trevi Fountain and Pantheon.
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Submitted by Ravneeta Mand, London, United Kingdom
We weren't picked up from the airport as requested. The car didn't turn up!
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Breakfast wasn't great.
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A small but friendly hotel in a great location! Recommended!
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Submitted by Elke Mueller
Liege (3. Bett) im Dreibettzimmer war nicht bequem. Schrankangebot für Dreibettzimmer zu wenig.
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Hydromassage-Badewanne war nicht erähnt.
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Zentrale Lage. Ideal für ein schönes Wochenende. Gutes Frühstück. Schöne Zimmer. Freundliches Personal.
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Submitted by Roger Rumbold
The modern lift from lobby opperates to first floor only. The 'antique' lift operates to all floors but access to this, and between the two lifts on the first floor, involves negotiating steps. This would appear to limit disabled access to a few rooms only on the first floor (and also to the breakfast room, which is down 2/3 steps.
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Clean, bright, friendly, with very helpful staff. Walking distance from Colosseum, Pantheon, Trevie Fountain and Spanish Steps.
Bus routes nearby.
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Submitted by David Holdsworth
The room was supposed to be available from 12 noon but wasn't ready until more like 3pm.
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small, clean, comfortable, well positioned and affordable
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Submitted by Jacqueline Allsop
The room was rather small with restricted hanging space and too few coathangers. It was impossible to regulate the temperature of the room which at times was unbearably hot but if you opened the windows the traffic noise was bad.
There were no tea/coffee making facilities in the room. The bar area was very small and uncomfortable and the drinks were very expensive.
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Convenient for sights but I would not recommend it for the reasons above.
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Submitted by eleanor wallace
got to hotel late at night, deano very helpful. got us a drink or two, as it was so late we thought the bar would be closed, but it was not a problem, thanks deano frm 4 girls from Ireland
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really enjoyed stay at your hotel, very central, breakfast good, will be back, will recommend it to friends and family.
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porter rang bus to airport. on time, all staff very helpful
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lift a bit weird and funny noises coming from it, could be updated
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location perfect, very clean, breakfast good
staff friendly especially deano
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Submitted by Mirjam Marcelletti
The room was regularly cleaned and I really can not complain about anything but the fact, that there was no place really to hang your towels to dry in the bathroom. Besides that the room was fine and pretty good isolated.
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Well a little but maybe interesting detail is, that the lift to the upper floors is very old probably of the beginning of the 1900. Therefore it is small, made of wood and can not lift more than 300 kg. The building is in fact having flats of private persons at the lower floors so that the hotel rooms start really at the third floor.
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As a good place to stay, very central, easy to reach.
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Submitted by Vince
I would highly recommend
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Submitted by Sue
A really lovely hotel in a good central locaion
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No problems - taxi organised for return to airport - very efficient.
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Would highly recommend it.
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Submitted by Alexander
Whirlpool in the bathroom
non smoking room
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central for all Rome excursions
worth the money
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Submitted by Eileen
Our arrival experience was very welcoming indeed especially by Giuseppe who was most helpful to us and we did not have any delay in sorting out our rooms. We were all very pleased with the hotel and the staff were most courteous. I should like to thank Giuseppe especially who was so pleasant at all times to us.
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I will be recommending the Hotel Hiberia to my friends and I shall return to stay at this hotel in the future.
Eileen Twohig
for Dennehy's Cross Choir, Cork, Ireland.
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Giuseppe was there to check us out and the bus which he organised was there waiting for us to bring us to the airport. Everything went very well. A most enjoyable stay!!
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It is in the ideal location. We never thought it was so central to everything.
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As an excellent location and a lovely hotel.
I have also submitted my comments to www.tripadviser.com
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Submitted by Karin
The room was quite small, but I gaher that is the norm in Rome.
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The hotel has a fantastic location to all the attractions in Rome.
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The breakfast was better than we expected.
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Highly recommended
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Submitted by Tim
The taxi driver was at the airport as agreed with our name on the sign. He was very friendly.
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We didn't have to worry about being able to speak Italian. The staff helped us out alot. We looked forward to the breakfast buffet each morning!
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The concierge helped us book our train which we greatly appreciated.
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We were able to walk to Trevi Fountain, ancient city, Pantheon and only 4 bus stops away from the Vatican! Not to mention the great shops right on the strip there. It was the perfect location for us since we have never been there before. Nice in every direction.
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Have already told several friends how perfect it is.
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Submitted by Alan
The room was very large, clean, modern and delightful.
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Desk clerk was very nice and helpful.
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Great room, great location, quiet, helpful staff.
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Submitted by Heinz
It was very good, but it will be better, if they had Germann TV.
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Submitted by Sharron
Slightly disappointed that we did not have tea and coffee making facilities in our rooms.
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Very nice and would recommend it and would return there myself if I returned to Rome.
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Submitted by Peter
City Tour bus pick up point very close to Hotel
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Submitted by Linda
Information was accurate.
Good description of what was offered by the hotel. All info seemed to be up to date.
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I will use this again for travel.
Loved it.
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Right in the middle of Rome.
Can walk to Piazzas, ruins and the many fine restaurants.
Loved the location. Shop owners were great.
Excellent food shops.
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I now trust them.
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Can't beat the location.
Hotel hosts were helpful and friendly.
Felt safe because of security precautions used by hotel.
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Submitted by Robyn
We stayed at Hotel Hiberia on 12th April and then again on 21st and 22nd April. The first night, our room was not as expected due to influx of people. There was no problem with this however, I was a little unsure about our return. I need not have worried. Our room was superb. Clean with a view. We were delighted. The staff were extremely friendly and our transfers were handled perfectly. With thanks Robyn Anderson
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Submitted by KIM
slightly disappointed with the bar area which was very small
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very nice bathrooms, rooms very clean.
took advantage of hotel/taxi pick up which was very well organised
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drinks from bar were quite expensive!
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very centrally located, nice big rooms, clean spacious new bathroom with lots of hot water and big towels!
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Submitted by Winnifred
The service was formal but pleasant and despite our early arrival a room was available immediately, which was much appreciated.
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The location is ideal for anyone visiting Rome looking for a central location. It may not be suitable for elderly clients as it is an uphill walk to the hotel.
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A clean, pleasant hotel in an excellent location close to Piazza Venezia with many good restaurants near by.This is my second stay at this hotel and I was not disappointed.
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Submitted by Svenja
Svenja has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 100% value and his check-out with a 78% rate. |
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Submitted by Maria
Maria has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 91% value and his check-out with a 61% rate. |
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Submitted by Thomas
The laundry is very expensive
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Submitted by Daniel
Did not use the directions as we had arranged for private transport through the hotel - was handled very efficiently.
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Continental breakfast could be improved.
Superior room was excellent - very clean and spacious
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Great location, within walking distance of most major attractions. Staff was friendly and spoke English - very accomodating to requests for restaurants, directions, etc. Clean, comfortable, modern hotel.
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Submitted by Kenneth
Arrnged cab. Kept our luggage all day. Good people
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Very good English skills. Super location. can walk to all the major sites in old Rome. We liked it better than the 5 star Hilton Cavillieri where we also stayed for a conference because the Hilton was so out of the way and inconvenient and expected 30 Euros to use the gym facilities.
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Submitted by Russell
We utilized the hotel's shuttle service. The drive met us on time and delivered us directly to the hotel. He was very polite and it was a great experience.
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Great location. Very helpful staff. Good breakfast. The room was spacious enough for our family of four.
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Quick and easy.
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No
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It is conveniently located to most major tourist sites, but not in the middle of the tourist zones. The hotel staff was gracious and accomodating. The room was very comfortable and big enough for a family of four. We would highly recommend staying at the Hotel Hiberia.
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Submitted by David
The driving from the airport was a bit crazy but i would say that is to be expected in Rome.
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The breakfast was excellent and there was a huge range of food to choose from. The room was very clean and spacious. Not all rooms come with a balcony and view, but when in rome the last thing you'll do is stay in your bedroom all day so it doesn't really matter. One problem was the evening restaurant next door. This wasn't the best. There were much better, reasonably priced, restaurants more geared towards tourist's tastes in town.
One problem with the room was there was some condensation from the shower. The room could also get hot and we had to leave the windows open some nights in the middle of December.
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I had seen this hotel a month before and it was about 200Euro cheaper. But that was our own fault for booking on short notice. This hotel was still much cheaper than others and yet was of very good quality for a 3 star. I hope they stay that way!
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The breakfast was very good. You should give people an example of what you serve.
You should emphasise the close proximity to all the tourist sites. They were very short walking distance which is great when you dont want to worry about transportation.
I would emphasise the fact that the Vittorio Monument and the train station are so close.
Perhaps also include information that there is a local Spar supermarket for some food and there are many clothes shops on the street around the corner.
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It was Very clean. I think cleanliness is the most important. The room was cleaned every day. It was almost in the centre of all the tourist sites that you could walk to. the breakfast was excellent. The staff were very polite. And the hotel provided many extra facilitites such as pick up from the airport.
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Submitted by Gustavo
Flight was late over an hour and where pleased to see our transportation thier when we did finally arrive.
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Great location, large rooms (by european standards), friendly staff and good value.
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Submitted by Francisco Javie
Francisco Javie has left no specific comment, however has rated the overall satisfaction rate with a 70% score, his arival experience with a 91% value and his check-out with a 78% rate. |
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Submitted by Natalie
Location is perfect! The room was not worth the price paid, but for Rome it was not bad at all. If you're looking for a clean, quiet hotel within easy walking distance to everything, then this hotel is a great choice. Try to get a superior room with a jacuzzi tub - it's a lifesaver after a long day of sightseeing, and can give you renewed energy to go out for a second round.
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Submitted by Sebastian
The location was great for visiting sights. Rooms were comfortable and clean. Staff was very accomodating to our questions and concerns, very friendly and helpful. Would stay here again in the future.
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Submitted by Gina
Very good.
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Some rooms are better than others. Great location.
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I thought it was expensive for the type of Hotel.
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Good breakfast. Nice staff.
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Great location. Good, small hotel, but I'm sure there are better values IF you book mopre in advance.
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Submitted by Susan C.
I did not use your directions to get to the
hotel--we took a taxi from the train
station.
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The room was small but adequate. The
windows opened to the street, which had a
lot of traffic zooming along it. Because
the weather was cool, we kept the windows
closed at night, and the double glazing did
help keep the roar down to a low buzz.
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They arranged for a car and driver to bring
us to the airport the day we left, and he
was prompt and courteous. They let us
charge it to the room, and it was much
easier than schlepping our suitcases
(heavier than when we arrived) over to the
train station.
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The hotel is fine, although it is on a very
noisy street. Also, we could hear people in
the next room partying through the night the
first night we were there. Luckily, they
checked out the next day. The location is
okay, but its proximity to Quirinale made it
a bit tricky to walk places like the Spanish
Steps--you had to go around Quirinale. The
breakfast offered quite a bit of variety,
but the service was a bit worse than
indifferent--for example, dirty dishes were
left on tables that had already been sat at,
forcing you to find a table far from the
food if you wanted it to be clean. At the
end of the breakfast time, none of the
tables were clean, although some of them
were cleared--nobody had bothered to brush
off the crumbs. We were comfortable at this
hotel, but I would not stay there again. I
would look for a better location for
walking, a quieter street, and a place
closer to a variety of restaurants. All
that being said, the room was comfy, the
water hot, the location reasonably central,
and the price decent. Apart from the
breakfast help, the staff were professional,
spoke good English, and ran the hotel well.
One final tip: the breakfast room is used
in the evening as a restaurant with a street
entrance--the food was mediocre, the gnocchi
rubbery in a sauce that tasted like
Campbell's Tomato Soup concentrate. I
wouldn't recommend it.
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